Blog and News

In our blog we will provide a continuous stream of shipping and information technology related topics on an informal basis and hope to give you something to think about or work with. 

Turning profits into productivity

January 25, 2022

In terms of profitability, 2021 was the best year on record for container lines despite exceptional operational challenges. Supply – demand imbalance, significant issues with port capacity and congestion alongside overall economic instability sent freight rates rocketing further in Q2 2021 (largely in-line with vaccine roll-out) and they’ve been orbiting there ever since.

To give some context, In 2020 the container shipping industry brought in a reported $25.4 billion in pre-tax profits. 2021 dwarfed these earnings, by some margin. Maritime Research agency Drewry has calculated that the 10 leading publicly listed container shipping lines alone will have pulled in a collective net profit of more than US$150 billion last year. Some estimates have calculated that this is roughly equivalent to the profits earned by the liner shipping segment over the 10 years prior.

Notably, Drewry published its US$150 billion estimation prior to the emergence of the Omicron Coronavirus variant, which added further disruption and uncertainty into the mix since. In the last week of December, a few weeks after Drewry published its estimate, the Shanghai Containerized Freight Index (SCFI) went and hit a new record, topping 5,000 points for the first time. This is up 76% year-on-year - crucially - with both years falling within the pandemic, which speaks to the significance of the rise.

All of this suggests liner companies are in for another bumper year to come if rates are maintained throughout 2022. In fact – rates have a long way to fall from here before margins are squeezed. This week, Drewry updated its forecast for 2022 predict a combined EBIT of $200bn this year, revised upwards from a previous total of $190bn.

It is the lack of any ‘quick fix’ solutions to the underlying supply chain issues that have pushed shipping rates so high has led most market analysts to hedge their bets on another profitable year for shipping lines; and conversely, another very expensive year for cargo owners and consumers.

This is why there is a general consensus that the global supply-demand scenario for containerised goods will remain tight in the months ahead. Port congestion and labour shortages will continue to cause significant disruption and delay, and efforts to ameliorate both labour and land-based infrastructure issues by both private and public sector organisations will not deliver fundamental change any time soon.

For container lines, this means that while the financial outlook for 2022 might be looking pretty decent right now, the operational and sustainability challenges will persist and likely intensify.

While liners may hold better cards than cargo owners at the moment, for container lines, the pressure is on to find solutions for their customers, given that we all have to learn to live with the continued uncertainty of Covid and the disruption and flux it brings, probably for years to come. Cargo owners simply won’t be able to continue paying today’s rates and they will most definitely come down, particularly as more newbuild tonnage begins entering the market from next year.

It is for this reason that liner companies should take this time to count their blessings and fortify their businesses and operations to become more agile, transparent and efficient by investing in bolstering resilience, building capacity and broadening their capabilities. For liner companies and their agents, many of the solutions to the day-to-day challenges they will encounter are technology-led.

Ensuring seamless interconnectivity and interoperability of IT solutions that lend transparency and control across the container supply chain is going to be key to forging a more stable and sustainable path ahead – for liners, and the customers, business and consumers they ultimately serve.

To ensure the foundations are in place, they must first have installed a companywide IT solution such as Softship.LIMA, which fully digitises and connects all core business processes. It sounds so obvious that you would think it would be a given – but at Softship we encounter shipping companies on a weekly basis that still don’t have the fundamentals in place and instead ‘get by’ on a range of software solutions, tools and applications that have been shoe-horned into their processes.

For these companies, now is the time to rationalise their IT processes and knock-out all of the inefficiencies, inaccuracies and barriers that cause the daily headaches, investing the profits of 2021 into achieving profitability through the decade ahead.

Combating the container crunch

November 16, 2021

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With the holiday period looming, there is much concern over the likelihood of containerised goods actually appearing on retailers’ shelves in time. Globally, we are suffering from chronic port congestion including west coast US where routinely more than 100 vessels are sat waiting to gain entry. In the UK, it’s the challenge of getting boxes out of the terminal by road (caused by a lack of lorry drivers – covid and Brexit both to blame); and in certain Asian ports, its weather events that are causing disruption. Whatever the cause – and covid is highly culpable here – carrier on-time performance has now slumped to just 22%, and that’s down massively from 90% achieved just prior to the pandemic. Zero-tolerance Covid elimination strategies being pursued by a number of nations and their ports is understandable but doesn’t help the current problem.

At first glance, it appears that carriers and their schedules are in the lap of the gods, but closer inspection demonstrates a number of ways a carrier can improve both performance and profitability.

Change, by its very nature, is unpredictable but it can be managed. As container supply chains are disrupted it is vital that the carrier fully understands the impact that will have on their schedules and be able to accurately simulate a range of scenarios. Intelligent software – such as Softship.LIMA – will analyse the impact of the reallocation of vessels, changes in passage speed, more or fewer port calls, extended or shortened port stays and other permutations. This will allow the operator to pick the optimum alternative that both maximises profitability and which gets the service back on track.

A worrying symptom of supply chain disruption is the reduction in container availability. Container turnaround times have reduced significantly – some say by as much as 30% - due to boxes being held up on delayed vessels; in the stack due to covid-related workforce issues; and during their “last mile” for a variety of truck and train-related reasons.

As with schedule re-alignment, if a carrier is to manage the problem, they must first understand it fully which includes having full visibility over their container stock. It is vital to know the current location of all boxes and their status but that’s easier said than done, particularly for large carriers with many thousands of boxes to manage. This task can only be performed effectively with the aid of a good software solution. Again, Softship.LIMA will deliver this service  - it will keep track of container movements, location, load status, delivery schedules and repair status. Without which, it will be impossible to manage the current container crunch.

Intelligent software closely manages active bookings. This is hugely important when container availability is being squeezed. Carriers need to know if there is a possibility that a shipper who has reserved a number of boxes isn’t going to show up leaving those much-needed boxes empty and idle. Most carriers don’t charge for no-shows, but this is changing and carriers need a tool to monitor bookings, make short notice changes and impose charges if required.

Similarly, a reduction in container “free days” will improve turnaround times. It’s possible to incentivise shippers to shorten their return times and get boxes back into circulation more quickly. Again, a good software tool will facilitate this by monitoring and reporting on overdue containers and automatically invoicing for demurrage and detention charges where necessary.

Returning boxes to full employment is vital in the current environment. On average more than 5% of a container fleet is held-up in the maintenance and repair cycle and that’s largely due to ineffective control and communications. Sophisticated software has the potential to reduce times by half meaning up to 2.5% of a carrier’s total container stock can be re-introduced to the supply chain. That’s significant.

So, whilst carriers are facing massive challenges to keep their vessels on schedule and ensuring they have enough empty containers available to fill with new orders, there are a number of activities they might consider to help alleviate the current situation. Industry commentators seem to agree that the current supply chain squeeze will continue for some time to come – at least until after the holiday period – and so carriers could do worse that invest in intelligent software to help them out of their current predicament.


Walking the digital walk

September 21, 2021

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There is no standard blueprint applicable to liner carriers setting out on the path to digital transformation. One size won’t fit all and transformation will look different for each company. But the underlying objective remains relatively constant and that’s to integrate digital technology into every corner of the business with the aim of implementing fundamental changes to how the business operates and how value is delivered to customers. It’s a step change. It’s moving from selling more of the same services to delivering more value. Sometimes that’s uncomfortable as businesses challenge the status quo to ditch well-tested practices in favour of something completely different. A change to established culture is often needed, as is the appetite to tread a variety of paths to find the right destination.

Most business gurus agree that companies seeking digital change must first ask “why”? Often it’s about delivering a better customer experience or enhancing efficiencies or cutting costs. Sometimes the driver comes from customers demanding more value, or competitors beginning to take more share of the market. More aspirationally, some companies simply just want to be the very best at what they do.

In today’s post-pandemic environment, we’d argue that survival is a key driver for liner carriers to transform digitally and a recent report from KPMG [link:] says that 69% of shipping companies have already embarked on this quest. Covid has uncovered the weaknesses in physical trade where global supply chains were built on lowest cost models. This has been shown to be unsustainable – low cost has translated into low reliability and our supply chains are now prone to disruption and failure. The world needs reliable and sustainable ways of moving goods around the world and that will be delivered through increased transparency. And transparency will be achieved through better and real-time data along with enhanced digitalisation across the entire supply chain.

API is fast becoming established to connect the applications that produce and process key shipping documents such as bills of lading. Other technologies and trends are still in early stages of adoption but look set to grow significantly in coming years. After all the hype, we’ve yet to see blockchain make much of an impact in liner shipping, but that’s not to say that there isn’t a future for this high-profile technology in the future.

But let’s not get ahead of ourselves. Critical factors to success will be a structured approach combined with the right resources, but it will only pay dividends if the optimum foundations are in place. Without the optimum building blocks blockchain, API and all these other much-talked-about technologies will be largely impotent. That’s because they’ll have nothing to connect with and no base platform over which to share their benefits and advantages. Before any carrier thinks about adopting a new technology, they must first have installed a company wide IT solution that fully digitises and connects their core business processes. That’s why Softship is constantly investing in its solutions so that newest technologies are integrated and digital transformation is possible for large and small carriers.

Parents will often tell their children to “walk before they run”. The same sentiment hangs true for liner carriers seeking to be part of a new digital future. Ensure you have the basics in place before you explore what’s around the corner. We are experts in digitisation, we can help you walk – and then run.



Greater standardisation needed in container shipping

August 26, 2021

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Of all the shipping sectors, it would be easy to believe that the container trades are the most standardised. After all, that’s what they were built on – the movement of cargo in identical boxes that can just as easily be transferred from ship to barge, truck or train. But expansion in both quantity and variety of trade has led to a range of box variations. Twenty foot containers have largely given way to forty foot equivalents, and we are also seeing high cube, pallet wide, reefers, tank and other variants. However, the premise of standardisation remains intact.

Sadly, we can’t say the same for information flow. Invoices, packing lists, certificates of origin, insurance policies and other documents mean that a single cargo can require up to 36 original documents and 240 copies exchanged between almost 30 parties. Multiply this by the millions of containers being shipped each day and that adds up to a staggering paper trail.

But shipping isn’t stupid and the sector adopted EDIFACT (Electronic Data Interchange) or ANSI shortly after it was designed in the 1980s. EDI is widely used by supply chain partners across the globe as the standard for information exchange, it streamlines data flow, reducing duplication and errors. But the problem with EDI is that it is not a tight standard. As with a spoken language, different dialects and idioms have been gradually introduced as the early standard was enhanced and updated. This slow erosion of the standard means that information flow is often obstructed or open to any number of interpretations – the original objective of “plug & play” is no longer wholly achievable.

Technology has moved on since EDI was conceived. An increasing number of containers are now “smart” and concepts such as Internet of Things are requiring the real-time flow of data – EDI can’t deliver that.

So is it time for a new standard?

API (Application Programming Interface) already exists and its role is to connect individual programmes (or applications) allowing them to talk to one another and – unlike EDI – in real-time. This also enables inconsistencies in data to be immediately identified and remedied.

But a standard is still required to be developed and adopted across the entire supply chain. Take bills of lading (BoL) as an example. These are probably the most important pieces of paper in the ocean movement of containers and hundreds of thousands of them are still being printed and exchanged in hard copy every day of the year. The first attempt at developing an electronic BoL began in 1999 and a number of similar projects have followed. Take-up has been slow, mainly due to regional differences and a lag in technology, but API could be what the container supply chain has been waiting for. An industry body – the Digital Container Shipping Association (DCSA) - has brought a core of the major players together to agree on an API standard for electronic BoLs. This is a significant step forward. If these premier carriers adopt the standard across their global operations, then most other carriers will have no option but to follow. And if BoLs lead the way, then the possibilities for other documents are almost endless.

This could be the start of a game-changer for container shipping and carriers of all sizes need to be ready. Softship’s current solutions all support EDI and this important since EDI will remain the workhorse for data interchange for the time being. API technology requires a different set of tools which Softship also offers. Most small and medium carriers won’t have in-house API capability and so it’s important to partner with a technology company that has these skills and the software solutions to accommodate them. Let’s hope that API sweeps through the sector to bring much needed standardisation to the ocean movement of containers – and levels the playing field for all participants.



May 31, 2021

Protecting against a cyber attack must be close to the top of the list for any shipping company. It only takes a quick glance through the media to see the havoc that’s been wreaked on many a high-profile carrier through the criminal antics of a hacker. Cost, both in terms of a ransom and cash needed to fully restore systems is only part of the problem. Business interruption, failing customers and tarnishing reputations are arguably more expensive to repair.

Sadly, the frequency and ferocity of such attacks is on the rise. Although some attackers simply gain access to a company’s IT systems “because they can”, most want a payout. And the more a company is prepared to offer cash in return for a system restoration, the more hackers will be encouraged to continue their criminal actions.

A shipping company can put a range of measures in place to guard against an attack – but the onus must be on top management to ensure their staff are fully aware and trained on what to do, and what not to do. The vast majority of corporate hacks are “allowed” to happen by staff. Inadvertently following a suspect link on Google, or downloading an unknown email file can open a crack in the door – just wide enough for a hacker to enter. Many companies have procedures and protocols – but how often are staff trained to follow them, and who is checking? Our top advice – educate, train and monitor your team.

Get your software supplier or IT provider involved. Ensure all software conforms to OWASP guidelines and recommendations. This means it has been tested and developed to a globally accepted standard for web application security controls. Next, get your experts to fully assess and test your IT infrastructure – use your software house to help you. Make sure firewalls are in place and conduct penetration and vulnerability tests regularly. Next, update your corporate compliance rules and ensure they are followed.

Thankfully, many shipping companies are choosing to host their data and applications remotely. This is good news. Cyber-hackers want to target high-profile companies in the hope of bagging a payday – they are less keen to target a cloud-based data centre. Good hosting environments employ highly capable teams to keep your data safe and secure. Because their reputations – and their jobs – rely on it, their level of security is far greater than anything a standard shipping company could afford. The cloud environment is ring-fenced which means access is controlled and limited. There is very little chance of one of your team accidentally infecting your systems by doing something they shouldn’t.

Our reliance on IT will continue to grow – let’s work together to keep your data and systems safe.


Connectivity is key

April 2021

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Supply chains deliver what our global society needs. An obvious statement but one that has held true for as long as nations have traded with one another. We don’t often think about how food arrives in our supermarket or the journey made by the fuel we pump into our car at the gas station, but covid has put all of this into the spotlight. 75% of companies reported disruption to their supply chains during the first few months of the pandemic, borders were closed, planes were grounded and shops began to run short. Although, in reality, most of us were able to buy what we needed, the threat of global supply disruption has been enough to bring the need to update and modernise our global supply chains into sharp focus.

Today, we are hearing an increasingly louder call for the digital transformation of supply chains that are both connected and smart. This will, it is said, enable a more rapid and responsive reaction to global events and ensure logistics continue to flow without interruption. The key to this is access to real-time and accurate data. Shippers and suppliers must know what materials are critical, they must be aware of likely disruptions and bottlenecks, and they must have visibility over inventories and demand volatility. In other words, they must be connected.

Recently, we’ve witnessed much stronger collaboration between brands, manufacturers and logistics providers to build global networks together. A good example is the partnership between Maersk and IBM. This is allowing data to flow and more effective decisions to be made; as well as injecting much needed resilience into the operation.

There are countless examples of small, local networks but the ultimate objective is to create a network of networks and this is beginning to emerge in some quarters. In Europe, the Digital Transport Logistic Forum (DTLF) is already working across the public and private sector to build a common vision and road map for digital transport and logistics.

In maritime, the charge appears to be led by the ports. The International Port Community Systems Association (IPCSA) has connected 42 ports in 15 countries through its Network of Trusted Networks (NoTN) initiative enabling all stakeholders to share data. Data is collected through a range of systems and internet of things (IoT) connected devices with data standards implemented to ensure interoperability. It is anticipated that many more ports will join during 2021.

Whilst this is impressive, true global logistics connectivity will only be realised when stakeholders can agree on standards, levels of granularity and data sharing rules. And, importantly, rid themselves of an inbuilt distrust of sharing information with their peers and competitors. Which raises another important point – digitising supply chains is as much about culture as it is about technology. Corporate leadership must fully understand, prepare and embrace this new way of operating if we are to see any meaningful change.

Nations will never be able to produce all they consume and so the need to trade will always be part of our lives. A cultural shift to embrace digitisation within organisations and between organisations is the first step to achieving connected, smart, effective and resilient supply chains. And that’s what is needed in an increasingly unpredictable world.


Pulling the rabbit from the hat

January 21, 2021

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The best magic tricks are those where everything seems to go wrong until the very last moment and then the magician does something so unexpected that the audience is left breathless, amused, confused and confounded – all at once. That’s pulling the rabbit from the hat.

At the outset of 2020, few would have said that the container sector was shipping’s David Blaine but the trick started with the “set-up” – the magician’s sleight of hand to keep us all guessing. In the run-up to IMO’s sulphur cap becoming reality, carriers had spent months agonising over which side of the scrubber versus low sulphur fuel debate to sit. Come the 1 Jan 2020 implementation date, those who had fitted scrubbers appeared to be sitting pretty as prices for low sulphur fuels went through the roof. Although prices dropped sharply a short time afterwards, the container sector was already confused and many carriers had invested large sums they could ill-afford in potentially redundant hardware.

Shipping was suffering, and then COVID hit.

Exports from China collapsed as much of the world went into a self-imposed lockdown. Even when China began opening up, many of the world’s retailers were forced to close and demand for goods dried up. Some were forecasting a global container shipping loss in excess of $20 billion.

And for shipping’s next trick? HMM launched the world’s largest container ship at 24,000 TEU – bringing additional but un-welcome capacity into an already over-supplied market.

But then the container sector rallied. Sailings and capacities were managed to such an extent that rates recovered. And they held-up for the remainder of the year. As astonishing as it was unexpected, the fortunes of container shipping had pivoted 180 degrees. Volumes were exceeding even the most ambitious predictions as business on the Asia/Europe and the Trans-Pacific strings boomed. Carriers were reporting impressive profits and as the 2020 year ended, some commentators were forecasting a sector profit in excess of $9 billion.

Surely this must be shipping’s best trick of the decade - and long may it continue.


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Is it just the last mile that counts?

November 23, 2020

It’s said that the “last mile” of any logistics chain is the most problematic. That’s the term given to the final leg in the complex process of getting goods from their origin to their final destination and in most cases it’s from the distribution hub to the delivery address. This final hurdle accounts for a large part of the transportation costs, complexity of operations and is usually the most inefficient. On the face of it, the last mile might seem unimportant, but it can make-up almost 30% of the total shipment cost. That’s because it requires an army of parcel or small package carriers, a variety of distribution routes, and standing times causing inefficiencies at loading and unloading facilities. A recent study reported that the small parcel shipment market was valued in excess of $83 billion and was set to double in value in mature markets over the coming 10 years. A consequence of armchair shopping and doorstep deliveries.

Despite the pandemic, global trade continues to grow and manufactured goods are moving in ever increasing quantities – mainly from east to west. While a focus on last mile logistics is important, the remainder of the supply chain mustn’t be ignored. The logistics involved in moving finished goods can be complex. Multi-modal supply chains will often involve truck to train and then to ship, or more than one ship – or perhaps a ship and barge combination. Once back on dry land, the goods will be moved by rail or truck to the distribution hub before embarking on their “last mile”. The process of constructing this complex web of transport modes takes skill and experience as well as access to a wealth of information, particularly if a number of transhipment operations are included.

Customer requirements are important and logistics professionals must often trade cost for speed. Just-in-time deliveries are important to keep inventories and costs down, but a factory or a store that runs out of stock is useless, and so supply chains must be robust as well as cost effective – not only for the shipper, but for the carrier as well.

Because many ocean carriers don’t consolidate their rates, tariffs and schedules in a single place or in a common format, its not easy for a logistics manager to identify all supply chain options. He or she will need to dig around for data to construct the optimum chain of transport modes and transhipment activities that best suits the shipper. They will also need to ensure their company actually makes a profit as well.

We’ve come up with a solution. We call it our Pricing Calculator and it integrates seamlessly with a carrier’s internal operational software. With the input of basic customer preferences, the logistics manager is presented with all matching supply chain options, associated costs and related profit margins. Ask us for a demo.

This type of tool has been available to the airlines for many years. Perhaps it’s now time for the core of the maritime supply chain to enjoy as much attention as the last mile?


Evolution, not strength

August 28, 2020

Darwin said those who survive won’t be the strongest, but will be those who evolve. And that holds true both for individual companies and for entire industries. Look at the hotel trade – AirBnB has delivered a much-needed kick to a traditional way of doing things and opened up the overnight stay business in a way that could not have been imagined 15 years ago. Digital disruption has injected new life into the taxi sector with Uber now operating across the globe. While not welcomed by everyone, both Uber and AirBnB have transformed two established business sectors, giving cheaper and freer access to us all. Two great examples of evolution having the potential to safeguard, or at least extend, the life of two global industries.

Shipping hasn’t been impacted by mass digitalisation in the same way and perhaps it never will, but changes are afoot. The marine insurance industry is citing digitalisation as a key impactor for the coming decade; and the Global Maritime Forum believes it will herald a significant change going forward. Global carriers such as Maersk and Stena have harnessed technology to help measure, analyse and reduce their carbon footprint and are now making this available more widely. There are countless other examples and projects being worked-on. But even so, PriceWaterhouseCoopers in a recent study reported that only 7% of shipping and energy companies could be considered to be “digital champions”.

For change to happen, there needs to be a willingness and strong leadership from the top. It’s up to the C-suite to set the agenda and then drive that vision to reality. It’s their helicopter view of their own business as well as their grasp of the industry context coupled with the horizontals and verticals that is needed. And they must be bold. Tightening a grip on yesterday’s business is not helpful. Business leaders must think ahead and use their combined expertise to re-imagine how their services will be required, delivered and consumed in the future. And that might be uncomfortable. But that’s what forward thinkers are doing. Just note how many oil majors are now “energy” majors; and how many tanker operators are now “energy logistics” providers. Far from just being semantics, these companies are truly looking to the future and working out how they must evolve to survive.

Digitalisation is a key driver in the evolutionary process, and COVID is acting as a catalyst. Like it or not, the pandemic has forced us to focus on the need for change and the benefits of cascading a digital agenda throughout our businesses. Digitalisation is more than simply a tool-box for change. It makes us more agile and more prepared for what the future has in store. It is an investment that will pay dividends for years to come. And it is being taken seriously. Shell, Oldendorrf Carriers, Van Oord and others have appointed digital transformation champions and other shipping leaders have created venture teams to drive digitalisation and strategic value.

Shipping is unlikely to be disrupted to the same extent as consumer-facing sectors but it will, and is, changing. It’s not about ignoring all the good things that shipping has achieved in the past, but it is about getting ready and preparing for the future. It’s about being nimble, agile and accepting of change. Those who evolve, will be those who survive.


Industry bodies unite behind digitalisation drive

June 26, 2020

If this year has taught us anything, it is that as individuals, we can only do so much – overcoming significant challenges or implementing effective change requires the action of many. When it comes to protecting or advancing the interests of major industries, this is certainly true, and it is clear that for many business and organisations, 2020 has provided a moment of reflection and recalibration.

Across the maritime industry this year we have been hearing calls for greater collaboration – on managing crew changes, on reducing emissions, on transforming our digital eco-systems – with a shared sentiment echoed that working together is the only way to move ahead. Now, as we adjust to a new normal, a large group of industry associations have combined forces to address the structural and regulatory challenges that have been impeding the industry’s digital transformation.  

Earlier this month, a group of ten major maritime industry associations launched a joint call-to-action to drive digital transformation. The launch group includes the International Association of Ports and Harbors (IAPH), BIMCO, the International Cargo Handling Coordination Association (ICHCA), the International Chamber of Shipping (ICS), the International Harbour Masters’ Association (IHMA), the International Maritime Pilots Association (IMPA), the International Port Community Systems Association (IPCSA), the International Ship Suppliers’ Association (ISSA), the Federation of National Associations of Ship Brokers and Agents (FONASBA) and the PROTECT Group. This level of coordination is an important signal that the industry is starting to pull in the same direction.

According to a statement issued by the group members, the global Covid-19 pandemic has demonstrated the distinctly unequal landscape that currently exists across ports worldwide in terms of technological innovations and digitalisation, which must be addressed. They cite that only 49 of the 174 member states of the International Maritime Organization (IMO) have functioning Port Community Systems to date, which are critical to facilitating digital eco-systems.

Focusing on practical steps forward, the group outlined nine key priorities that must be addressed by industry as a matter of urgency, which makes for interesting reading. These priorities include assessing the state of implementation and find ways to enforce the already mandatory requirements defined in the IMO’s Facilitation (IMO FAL) Convention. This convention was developed with the aim to support transmission, receipt, and response of information required for the arrival, stay, and departure of ships, persons, and cargo. It also covers notifications and declarations for customs, immigration, port and security authorities, via electronic data exchange, making the transition to fully-fledged ‘Single Windows’ possible. It is mandatory, but evidently not enforced universally, to the detriment of shipping companies.

Some of the other priorities highlighted by the group include ensuring harmonisation of data standards beyond the IMO FAL Convention and to strive for the introduction of Port Community Systems and secure data exchange platforms in the main ports of all Member States represented in the IMO. The group call for a review of IMO guidance on maritime cyber risk management, promotion and facilitation of best practices for emerging technologies and increased supply chain transparency as well.

These are just a few of the priorities outlined by the group – each of which will require a monumental effort to implement given that digitalisation trends develop at a pace regulation will always struggle to match. Yet, none of these priorities are unachievable, particularly when meeting these objectives will undoubtedly benefit the entire industry and provide the foundations for significant advancement of companies across the maritime spectrum.


A catalyst for change

May 27, 2020

For the shipping industry as a whole, as each month passes, financial and trade projections are looking increasingly bleak. The World Trade Organisation’s (WTO) optimistic outlook for world trade is a fall of 13% and a rebound by 21% in 2021. Its pessimistic scenario is an eye-watering 32% drop in 2020.

Container shipping has been feeling the impact most acutely since the emergence of the COVID-19 epidemic at the start of the year, but it is clear that liner owner and operators are taking a pragmatic approach to managing volumes and sailings. It is hoped that these efforts will help to manage the extent of the financial fall-out, when so many other variables are out of their control.

Looking just at containership arrivals into North America, according to eeSea data, 51 of 243 scheduled North American arrivals from Asia have been cancelled in May; 44 of 236 have been cancelled in June and 23 of 240 have already been cancelled in July; even as many nations ease lockdown restrictions. Measured in twenty-foot-equivalent units (TEU), not number of sailings, headhaul capacity to North America from Asia is down 21% in May compared to the original (pro forma) schedules, 19% next month and 7% in July. This, of course, is only a snap-shot of what is happening worldwide, but is cause for concern.

Alongside blank sailing, many liner operators are also carefully planning voyages, and in many cases, diverting vessels on longer routes to avoid expensive canal transits. For example, it has been reported that several of the major players have been bypassing the Suez Canal on some return voyages from northern Europe to Asia and routing ships via the Cape of Good Hope – adding a week to the journey, but cutting costs. This is despite Suez Canal Authority (SCA) extending its discount offer for containerships transiting the canal on backhaul voyages.

While these are intelligent moves in the current operating environment, costs and time spent in port have increased significantly, as manual processes are disrupted and slowed as movements are restricted and many routine tasks changed. In many cases, with the right solutions, these are variables which can be changed. How ports adapt and liner companies are able to jointly leverage digital solutions and data-driven intelligence to enhance efficiencies will play a part in determining operating costs into the longer term.

We know that supply chains must adapt to a “new normal” as the Coronavirus will be a factor of life for some time to come. However, by leveraging technology, there is an opportunity now to shape what this “new normal” looks like. We have been catapulted into a different reality, but now that we are beginning to find our feet again, the time is right to implement changes that have long been posited as ‘transformative’ for our industry. This includes the wholesale adoption of smart IT solutions designed specifically for the needs of shipping now, and in future, and to be more progressive in our views of what is achievable.

The good news is that the industry must now work together to overcome a shared challenge. We have access to a rapidly increasing amount of data, and an ability to forecast and to react in a way that wouldn’t have been possible had this outbreak occurred even a few years ago. The changes can start within individual organisations upgrading their IT capabilities, and investing in their longer term sustainability. Afterall, we know that market fluctuations will continue, and it is the most agile and well-equipped companies that will survive. 


Who’s leading your digital transformation?

April 17, 2020

There is a neat post doing the rounds on social media. It asks the question “Who led the digital transformation of your company?” and you get to choose from a) CEO; b) CTO; c) COVID-19. 

From a remote working perspective, most of us will immediately choose option C. With many of us in lockdown – or slowly emerging from it – we’ve quickly learned that working outside of the office is not that difficult. Ten or more years ago it would have been almost impossible but Teams, Hangouts, Zoom, Skype and all the other platforms are now facilitating connectivity without any hassle or much expense. Of course, not all businesses can operate remotely, but for those that can, we are now comfortable that it works, and works well.

But what happens when we get back to normal? Will bosses see the need to continue to carry large office overheads? Will physical space and desks be rationed as more of us continue to work from home? After all, we’ve shown that it works.

COVID-19 is most definitely accelerating e-commerce in most regions. Some commentators are already forecasting a giant leap from the current 14% to as much as 68% by 2030, with the kick-start being firmly attributed to the coronavirus pandemic. And we are seeing some aspects of shipping rapidly changing their modus operandi with, again, COVID-19 being the catalyst. A great example is the classification space. More societies are carrying out remote vessel inspections which, in turn, are being recognised as acceptable by an increasing number of flag states. DNV GL is saying that a quarter of its inspections are now being performed remotely. Of course, remote class inspections are not wholly new, but the investment in this technology is now bearing fruit as COVID-19 has made them a necessity rather than a “nice-to-have”. Put simply, technology is allowing ships to continue to operate safely in these times of crisis – and, as it turns out, remote surveys are proving to be less expensive. Clearly this begs the question “what happens next?”. Surely class won’t turn back when COVID-19 becomes a distant memory. Remote surveys must be here to stay.

If e-commerce matches its ambitious growth forecast -  and innovations such as 3D printers are allowing products to be manufactured and assembled locally -  how does that impact the carriers themselves? Some logistics experts are already pointing to heavy lift drone technology for the delivery of goods and are boasting a 90 tonne payload and a range of 75 miles. This might help take some trucks off the road network but it won’t replace ships that carry thousands of tonnes over thousands of miles.

The impact of COVID-19 is unlikely to transform or disrupt shipping, but it does have the potential to kick-start our thinking on how to operate more creatively and optimally. Already we’ve learned that we can reduce our office overhead and remain effective. We’ve learned how to conduct vessel inspections without actually setting foot onboard a ship. And there are countless other examples of how shipping companies and their associated services are being driven to adapt and operate more effectively. It’s hard to believe that shipping will revert to type once this is all over, these new and inventive ways of operating are not going to go away. And that’s great for shipping, particularly as the coronavirus pandemic is likely to leave an economic and trade slump in its wake. Now is the time for shipping to grasp the IT baton and use technology to automate and optimise its way of working. Perhaps COVID-19 has taken that decision out of the hands of the CEOs and CTOs? 


State-of-the-art cloud computing facilities now available

March 31, 2020

Cloud computing requires that all software must be correctly and optimally installed and hosted. We now offer this expert service to all our global customers to deliver peace of mind and freedom from technical worries.

We begin by analysing your current environment and making recommendations. We will then carry out full installation, configuration and testing; and once that’s complete, we will give full training to your own internal teams.

In terms of software management, we offer full management of operating systems, virtualization and database services. In addition, we perform regular, reliable back-ups; 24/7 monitoring of OS, Jobs and Services; and utilise the Microsoft SPLA program.

Our hosting environments are state-of-the-art. We use high-end ESX servers connected to the Storage Area Network (SAN) which is, in itself, highly secure. Every rack has a dual power feed and reliable uninterrupted power supply backed-up with emergency diesel generators and an efficient cooling system. Network reliability and stability is ensured by a fibre-optic tier 1 backbone.

Your security is our priority and we perform 24/7 equipment monitoring of a managed firewall service all within high-level security architecture and design. We regularly undergo incident response planning, drills and exercises. 

Click to request further information


Sulphur’s dealt with – what’s next?

March 18, 2020

A lot of the talk in the maritime industry about the International Maritime Organization’s (IMO) 2020 0.5% sulphur emissions regulations has turned out to be largely hot air.

We said that shipowners had buried their heads in the sand; low sulphur fuel supply chains for complaint fuel were restricted; distillers were not interested in delivering; and shipyards couldn’t cope with the retrofit pipeline. We discussed whether to burn heavy fuel oil or clean it with scrubbers, and we debated the merits of open or closed loop scrubbing options.

But like the Y2K bug, the sulphur issue seems to have largely been a damp squib and 1 January 2020, the implementation date for the new regulation, passed reasonably quietly. It seems that those who opted to scrub made a shrewd decision, particularly in light of the LFSO/HFO price differential and current charter rates.  It is only the open vs closed loop scrubber argument – whether not the wash-water should be discharged at sea - that looks set to roll on for some time to come.

So what are we likely to be talking about next?

We must hope that the spread of COVID-19 will only be a point of discussion for a short time, but talk of its longer-term impacts will likely continue for some time to come. Having just been declared a global pandemic, the virus is now affecting around 130 countries. Coronavirus is unlikely to halt container trade but it is forecast to drive a general slow-down in the world economy and that will inevitably impact on the number of boxes being carried.

Some commentators are comparing a coronavirus driven slowdown with the recession that followed the 2008 financial crash. But today’s container sector seems in better shape to cope with a slowdown than it was 12 years ago. Consolidation, economies of scale and a general low level of volatility has helped carriers build their resilience to the economic roller-coaster.

Which brings us to the second likely point of discussion for our industry this year: Economic disruption.

Increasing protectionism will continue to haunt the container trades but, like economic peaks and troughs, it won’t really make its presence felt with any significance. The US and China might wage trade wars, but that isn’t going to drive the US to manufacture goods in-house. The American people will still want cheap goods and Asia is the only place to source them. Even if the US buys from Cambodia, Vietnam or Thailand instead, these good will still need to be moved by sea.

What will alter the dynamics is a global economic slowdown, or a recession – which some analysts are predicting in the wake of coronavirus. It seems, according to a recent report by research analysts Clarksons Platou, that – thankfully - the liner segment is better positioned to deal with a global recession than it was in 2008 so the hit shouldn’t be quite so hard. There is greater visibility over cargo movements, and more means by which to enhance operational efficiencies and controls to help liner companies to manage costs.


Comparing apples with airlines

February 12, 2020

Comparing airlines with shipping companies is not the same as comparing apples with oranges. Both run global services; both operate fleets of expensive, high-tech assets; and both are governed by strict regulatory and environmental controls. But there is a key difference - and that’s people.

Airlines move people and ships move things. People complain when flights are delayed, and their schedules are disrupted. People are vocal and demanding; commodities and containers are not.

And that’s why IATA exists.

The International Air Traffic Association was founded soon after the dawn of commercial air transport to facilitate growth and development. But more importantly it brought global airlines together to promote safe, reliable, secure and economical air services – for the benefit of the world’s consumers. In case you missed it, let me say that last bit again – for the benefit of the world’s consumers. So, this is a group of cutting-edge commercial operators working together under a common umbrella so they can better serve their customers.

Allocating airspace and airport slots are a major part of what IATA does, as is through-ticketing and ensuring baggage arrives at the same terminal as its owners. But the point of IATA is to enhance the safety, service and experience of the customer.

The modern IATA has been operating for around 75 years and during all that time shipping hasn’t really followed suit.  A lack of human cargo is certainly a prime reason. So is a highly fragmented and non-standardised industry of varied physical assets, hugely differing cargoes and a mix of public and private ownership. That said, shipping does operate collectively in terms of the international and national chambers of shipping, the various sector groupings such as Intertanko and Intercargo, and of course through the IMO. But it hasn’t really got its act together in the same way as the airlines - until now, perhaps?

Enter the Digital Container Shipping Association. Comprising the world’s top nine container carriers and accounting for 70% of global container carrying capacity, DCSA aims to unite the container sector to simplify and standardise current processes and practices. Its aim is to make business easier, more efficient and less costly.

This is laudable and long overdue.

When Malcolm McLean invented the standard container in the 1950s, little did he realise how complex his containerised supply chain was to become. Carriers, customs authorities, nation states, ports, logistics providers, shippers, receivers and retailers all have their own standards and “way of doing things”. This has upset McLean’s vision of streamlining the flow of goods across the globe by train, truck and ship. By bringing the top ocean carriers together, the DCSA hopes to reverse some of the regulation, paperwork, data exchange and other requirements which – to be frank – are now in danger of silting up the supply chains.

IATA and DCSA are using intelligent technology to make life easier for customers on a pan-global scale but many individual containership carriers are doing the same within their own companies. Technology is being used effectively to streamline processes and reduce costs, duplication and errors. Not only does this result in a better customer experience, it also adds a much-needed level of robustness and sustainability into the sector.

The industry, the individual carriers and the customers all win if we combine the macro with the micro. That’s what’s happening in the airlines. There is no reason why it can’t happen in shipping too. 


Press release: Software for Ship Agents Supported with Digitalisation Grant

January 20, 2020

Software solutions provider Softship has been selected as a ‘pre-approved vendor’ under the Maritime and Port Authority of Singapore’s (MPA) Sea Transport Industry Digital Plan (IDP), a SGD3.7million fund to support ship agency and harbour craft businesses in Singapore to build stronger digital capabilities.

Discover all the facts in Softship's complete press release


Supporting Singapore’s SME ship agents

January 20, 2020

The ship agency business has always been fragmented – made-up of a few global full-service agencies, and hundreds of smaller regional players and commodity specialists, all of whom compete for business in port. The same is true today – the many regional ship agency businesses that serve the world’s merchant fleet are critical to its success. But the challenges placed upon small and medium sized ship agency businesses in particular have rarely been greater, or more polarising. 

Much of this disparity has been caused by an inability to access IT software designed to help businesses operate more efficiently and cost-effectively. The result is that many smaller ship agency businesses are currently working from legacy IT systems and, in many cases, physical paper-trails. Meanwhile their larger peers have gone digital and are leveraging an unparalleled wealth of data insight and operational control that gives them a clear competitive advantage.

It is for this reason that major maritime hubs are developing initiatives to support the ship agency sector’s digital adaptation. The Maritime and Port Authority of Singapore (MPA) is leading this charge by supporting Singapore-based ship agents and establishing the Sea Transport Industry Digital Plan (IDP) to support Small and Medium Sized Enterprises (SMEs).

SME firms in the ship agency and harbour craft sub-sectors in Singapore are now the first to be able to tap into a SGD$3.7 million fund for digital solutions under the Sea Transport IDP. The IDP provides a step-by-step guide to digitalisation and a list of digital solutions available. The three broad stages in the IDP road map are getting ready for a digital economy, growing in such an environment and leaping ahead.

Softship is one of only a handful of vendors pre-approved as an @SME’sGoDigital vendor for ship agency businesses. This means local small and medium-sized ship agency businesses can apply for a grant of up to 70% of the cost of Softship’s software solution for ship agents – Softship.SAPAS, under the Sea Transport IDP Grant. As the world’s first cloud-based software solution developed specifically for port agents, Softship.SAPAS can enable ship agency businesses of any size to compete on a global level.

To help local businesses learn about the options available to them, the MPA invited Director of Softship Data Processing Singapore Ltd, Mr. Lars Fischer to speak at the Sea Transport Industry Digital Plan Forum, held at the Civil Service Club @ Tessensohn, Singapore late last year. The event was attended by 50 of representatives from Singapore-based ship agency businesses.

Commenting after the event, Mr Fischer said:

Agents with a small team and a heavy reliance on out-sourced third-party suppliers require software solutions that enable greater mobility so that staff can multitask, have better visibility over suppliers and transparency over accounting and customer relations.

They must move to more fluid, reliable and future-proof solutions based on cloud technology – which makes it possible to have the same IT capabilities as even the biggest global players, at a fraction of the cost and purchased to meet their individual business needs. This is exactly what Softship.SAPAS delivers.

Softship are one of only a few carefully selected service providers to have been pre-approved as an @SME’sGoDigital vendor. We think this speaks volumes of the benefits of the Softship.SAPAS solution for growing businesses keen to adapt. This event was a great opportunity to demonstrate how Softship.SAPAS works, and the difference it can make to an agents day-to-day work. 

To find out more about the Sea Transport IDP Grant, visit the MPA website here:

Read about the grant for Softship.SAPAS here:

Softship LIMA Customers Gather in Hamburg

November 6, 2019

Softship's managing directors

Softship’s founders and directors, Detlef Müller (L) and Thomas Wolff (R) presenting at the Softship International User Conference in Hamburg

We were delighted to welcome more than 35 customer delegates to Hamburg last week for our International User Conference. This was our largest gathering so far and it was fitting that the event was held in our 30th year.

To mark the occasion, our two founders and directors, Thomas Wolff and Detlef Müller, walked through the history of Softship pointing out some significant milestones including the expansion of our customer base to 120 companies; growth of installations to more than 200; increase of staff to around 140; and a group turnover of around €11.5million. Thomas name-checked a number of customers who had remained loyal for many years, the longest serving being Rickmers with a hugely impressive 27 years.

Such was the importance of this conference, customers travelled from the US, Canada and Chile as well as many countries within Europe.

This year’s agenda featured a mix of both Softship and customer presentations and discussions. From a customer perspective, it was highly instructive for attendees to hear how shipping companies had installed, adapted and were working with the software. Crowley discussed its experience of implementing VOYCES and new LIMA .net modules alongside various other projects; and Containerships (CMA CGM Group) shared how it had majorly upgraded the LIMA solution in under a year and is now being used by almost 700 users. Three roro specialists also highlighted their own sector issues in an inter-active panel discussion – a first for our conference!


Captain Rolf Pommer shares experience of upgrading the LIMA solution at Containerships

Captain Rolf Pommer shares experience of upgrading the LIMA solution at Containerships with delegates


The Softship team did a great job in explaining new functionality and features during a series of live demonstrations. Added to this, they took time to discuss the software development process, gave advice on migrating from one platform to another, and warned of the ever-topical threat of cyber-security. Delegates were able to see a software development roadmap for the completion of the LIMA .net environment and received advice on future-proofing and sustainability.  

Away from the conference room, delegates were given time to network with each other and compare notes on common issues and activities. And on the social side, they were treated to a tour of the impressive and diverse Port of Hamburg by boat and by night.

This two-day conference was extremely well-received by all those who attended, and the intention is to repeat it every couple of years. 


Spot the difference

October 8, 2019

If you are fan of words, you’ll follow how language evolves and how new words and phrases become part of our workaday speak. Ten or more years ago, people would smile to themselves if we told them we were off to “google” a company, person or product. We’d be openly ridiculed if we spoke about “diarising” an appointment or “ideating” a concept. But today these, and many other new-fangled words, are commonplace.

And so is digitisation. Or is it digitalisation? And is there a difference?

Until recently, most of us used these two words interchangeably but now it seems we are better informed. Commentators are now saying that digitisation is simply digitising an otherwise paper-based process whereas digitalisation is using digital technologies to change an existing business model. This seems to be a logical differentiator.

A useful example is the evolution of the process of logging and reporting vessel movements. This is an activity that dates back many centuries but was really only formalised in the late 1600s. Knowing where ships were was vital for merchants to plan their imports and trades and this information rapidly became a valuable commodity. In 17th century London, Edward Lloyd’s coffee house become the world’s centre for the collection of such information and soon became renowned as the hub for shipping intelligence and a meeting place for merchants and tradesmen to do business together. Ever the enterprising businessman, Edward Lloyd soon began reporting vessel movements in a daily missive that, in 1734, formally became known as “Lloyd’s List” – a journal that continues to this day, albeit now in a digital format. At the turn of the 1900s, Lloyd’s List was still collecting vessel movements by mail, telegraph, telex, telephone, fax and latterly by email. And this is digitisation – achieving a similar end result but by a much more efficient and streamlined process.  

Although Lloyd’s List exists to this day, vessel movements are no longer reported in the same way – and that’s down to digitalisation. Or some would say disruptive digitalisation.

Instead of a network of port correspondents sending vessel movement information to a central hub, digital technology – helped by regulation – has allowed vessels to disclose their positions themselves. Onboard AIS transponders now send regular reports, in a standardized format, to shore stations that relay this data to web servers and browser-based interfaces available to any of us at any time and at (almost) any location.

This is a true digitalisation revolution. Not only has the end result been transformed into a near real-time, highly accurate, comprehensive, omnipresent and useable system, but seafarer safety has been significantly enhanced in one fell swoop. And a swath of new business opportunities have arisen as a result.

It’s not just semantics. There really is a difference between digitisation and digitalisation and both have a place in today’s maritime landscape. Unlike the example of vessel movements, digitisation does not have to evolve into digitalisation. Both can exist to optimise individual elements of an already workable process – or be used to completely transform a business activity. Understanding the difference is important and understanding where to apply each technology is key. But to ignore either is likely to set you on the road to disaster.


Don’t throw the baby out with the bath-water

August 23, 2019

It’s interesting to see how some service industries adapt to change whilst others don’t, or can’t. At the start of the noughties, the dreaded D word was being chucked around like a handful of confetti at your best friend’s wedding. Disintermediation was hot on everyone’s lips and was being held out as the “next big thing” to save money, save time and, if you believed all the hype, to practically save the world.

But it was little more than flim-flam.

Those who thought they knew better than the rest of us took great pains to explain that the role of the middle-man had come to the end of its days and should be consigned to the scrap heap. In shipping, they were pointing the finger at the shipbroker and shipagent who, in their opinion, were little more than industry parasites. They fed off the laziness of the carrier and charterer who simply couldn’t be bothered to collect, retain and analyse the commercial information that allowed them to operate. These self-styled visionaries were quick to point out that centrally accessed, autonomous information portals would sweep away the many thousands of human brokers and perform the same task more cheaply and more efficiently.

But they were wrong.

They forgot one simple thing. People like interacting with people – not computers. In the modern world of endless email, WhatsApp, texts and similar faceless communication channels, occasionally it is welcome to have a real human empathise with your complex requirements and – wait for it – deliver a bespoke service just for you. These so-called visionaries failed (and lost millions of dollars) and the shipbroker continues to thrive.

But that doesn’t mean service sectors should not evolve.

Look at what’s happening in the marine insurance market. We are seeing what amounts to a corporate blood-bath as underwriter after underwriter packs up and dumps their cargo, hull and energy portfolios. Long established names are simply pulling out of marine insurance citing prolonged poor returns with little prospect of any meaningful uptick in the foreseeable future.

Why is this?

Many factors come into play here, but underlying them all is the sectors reluctance to modernise. The London market is a very visible example. Hundreds of insurance brokers rush around the city’s streets carrying armfuls of paper. They pitch up at an underwriter’s box, write a line of business and then move on to the next. Clearly this inefficiency isn’t the only reason why the market is struggling but it is symptomatic of the out-dated practices that sit at the heart of marine insurance. The forward-thinking underwriters are calling loudly for change – to embrace technology, streamline processes and make much more data-driven and intelligence led risk decisions.

But they need to be careful. Use technology where it makes sense to use technology. Cut out unnecessary duplication, reduce the burden of admin-heavy processes and collect and parcel data and information. But don’t chuck-away the core of the business. Retain that all-so-important human touch. It is people who make the world go around, not computers. But technology helps remove the boring bits and gives us space to focus on what we do best – building customer relationships and building businesses.


Quick turnaround

July 31, 2019

Cast your mind back to 2006 when Emma Maersk was launched. Do you remember the fanfare? A containership able to carry 11,000 boxes. She was trumpeted as the next generation boxship, one that would revolutionise an already revolutionary industry. Would ports be able to receive her? Would terminals have the capacity to load and discharge from her? Would quayside storage facilities be able to cope? And how could conventional stowage plans be adapted to suit her mammoth size?

Thinking back – what was the fuss all about? Today, Emma Maersk is just another medium-sized containership quietly plying her trade on the Europe/Asia string. She is not the extraordinary vessel we thought she once was.

Why is that?

Advances in engineering, commercial pressures and a down-to-earth pioneering spirit has recently hatched vessels that now dwarf dear Emma Maersk. It was only a year or two ago that naval architects were capping the growth at 22,000 teu – that’s twice the size of Emma Maersk. But look at what happened last month. MSC announced it was about to take delivery of a 23,000 teu leviathan. Ten more of these mega vessels are on order.

Such enormous ships can only be serviced by a handful of ports which must man-up to cope with the realities of an evolving customer base. Leaving aside channel dredging, quay extensions, craneage, storage and onward transhipment facilities – all of which need to be fixed before such a large ship makes a call – the sheer logistics of declaring cargo and getting boxes on and off in an orderly manner has the potential to cause a major headache.

Time is always money and a slow port turnaround is not helpful. The last thing the owner of a mega boxship wants is for their vessel to be stuck in port due to inefficiencies within their admin team. But with such a vast number of boxes to process, this could easily become a problem. Most of us don’t realise the staggering amount of data that needs to flow between carrier, vessel and port to facilitate the loading and discharge process.

Every container makes six standard moves from the ship, through the terminal and then out into the depot, and an exchange of data is required for each of them. Additionally, release orders, bills of lading, invoices, notices of arrivals and deliveries might also be needed. Multiply this by 23,000 and it is not hard to see how overwhelming it can be for the shore-side team.

A comprehensive software facility is essential to keeping the cargo flowing and the ship moving, but an intelligent software solution can do much more.  Valuable validation protocols can be built-in enabling the software to ask questions such as “is this my container?”, “is this a valid container move?”, “does the bill of lading and booking information match the information held on my system?” Prompts can be set to ensure the terminal receives the required information on time, preventing unwanted penalties for late reporting.     

So, it’s not just the boundaries of naval engineering and port facilities that are being stretched by these over-sized marine monsters. The routine and mundane procedures must also be scaled-up and enhanced to cope with the additional pressure of keeping such large ship on schedule. It all started with Emma Maersk, let’s see where it ends…


Elusive efficiencies

July 8, 2019

Headwinds are buffeting boxship operators from all points of the compass. A triple-whammy of factors are conspiring to set spot rates tumbling, particularly on the Asia-Europe and Asia-US strings. Over-capacity is tediously and persistently impacting profitability and is unlikely to give-way any time soon. A downward spike in demand for imports is also making its presence felt, particularly in the context of Trump-driven tariffs and threats of a trade war. 

Often in times of depressed earnings a company would keep its cheque book firmly closed, but in shipping this is simply not possible.  Environmental regulations, whilst laudable and necessary, are placing an enormous financial burden on the shipowner. Identifying, assessing, sourcing, installing, operating and maintaining a ballast water system or a scrubber facility is hugely expensive, not to say time-consuming. Connect this with uncertainty in future bunker costs, particularly for sulphur compliant fuel, and the profitability forecasts for a boxship owner turn very gloomy indeed. 

But it can’t all be bad news. Nations will always want to trade with nations and to achieve that, ocean transport will continue to be a key feature. And for that to happen, a reasonable profit margin will need to exist. Otherwise, why would shipowners bother?  

Even so, carriers will still seek to squeeze every drop of profitability from their operation – that’s only natural – and so efficiencies will continue to occupy top-of-mind.

A ship’s bunker bill is hugely significant as fuel costs can amount to more than half the total operating expense. Even a relatively modest, medium-size containership will consume well over $100,000 of fuel every day. So cutting the fuel bill is hugely important. Slow steaming has played an important role since the oil price hike and the financial crisis of 2008 and has largely been retained since, both for cost and environmental reasons. Shipyards now go to great lengths to deliver new vessels with enhanced hydrodynamic hull forms, rudder and propeller systems; and engine makers are pedalling less thirsty alternatives. Even paint manufacturers are showing how using the latest ultra-smooth, fouling resistant hull coating will lower the fuel bill.

Whilst cutting fuel use and associated atmospheric emissions is undoubtedly important, carriers should look into all corners of their business for efficiencies. In our world, we’ve been shouting about back-room and administrative efficiencies for 30 years. In the early days, it was a revelation simply to be able to print a Bill of Lading directly from the screen! Now, we can streamline almost all the processes needed to make the entire ocean leg of a supply chain happen. And we do that in an (almost) error-free environment. Not only do errors upset clients, they are also costly. Many believe that around 10% of ocean freight invoices are wrong. Incorrect invoices get set aside and can remain unpaid for months. How many carriers can afford for 10% of their cashflow to languish in a finance administrator’s inbox? 

Efficiencies are not as elusive as you might think. The obvious ones often have the most impact, but it is the less obvious that will eventually set apart the profitable carrier from the not so profitable. Carriers should dig deep into their business and search out areas where introducing efficiencies might just make the difference between survival or bust.  


Fighting onboard fires with software

May 22, 2019

Having to face a fire in any situation must be terrifying. The general advice is to get as far away from the source as possible, evacuate the building, remain at a safe distance and call the emergency services. We’re told not to collect personal belongings and under no circumstances to re-enter a burning building.

But that’s not possible at sea.

Ships are self-contained units often operating many hundreds of miles from help or assistance. That’s why they are fitted with fixed fire-fighting equipment such as water sprinklers in the accommodation spaces and CO2 drenches in the machinery compartments.  Seafarers can’t run from a fire and so they are taught how to stand and fight. They learn how to use the equipment and how best to extinguish the flames and cool the affected areas.  But, at the end of the day, seafarers are employed to ensure cargo is moved safely from one port to another – not to put their lives at risk by fighting fires.

A disastrous trend

The occurrence of large fires breaking out onboard cargo ships is increasing. Just recently, we’ve seen major incidents onboard Sincerity Ace, Maersk Honam, Yantian Express, APL Vancouver, ER Kobe and Grimaldi Grande America. These ships were either container carriers or roro ships loaded with a mix of vehicles and boxes.

The TT Club – the global leader in insuring the transport and logistics sector – has said that these recent incidents are “merely the tip of a failing safety iceberg” and points out that a major containership fire at sea occurs every 60 days on average. They also cite evidence of problems with cargo identification, documentation and data transfer. The TT Club believes these issues are costing the sector around USD ½ billion a year – a staggering amount.

More extraordinary is evidence to show that around one in five dangerous goods containers are incorrectly identified and packed. This translates to more than 1.3 million unstable containers currently being transported across the globe.

Common causes

Such is the seriousness of the issue, many industry bodies, including the influential International Union of Marine Insurers (IUMI) are urgently calling for more to be done to help seafarers cope with the increasing risk of an onboard fire. Whilst IUMI cannot speculate on the causes of these fires, most commentators seem to agree that the common denominator is likely to comprise a combination of cargo mis-declaration, and improper packing, loading and labelling of hazardous cargoes. Placing containerised hazardous cargoes adjacent to other containers loaded with combustible material is a recipe for disaster, but one that can be averted given the correct information.

Prevention as protection

Getting the cargo documentation and identification right is not rocket science. And transferring the data to where it is needed is also not too big a challenge. Intelligent IT platforms, intelligent software and intelligent people can make this happen. We need to ensure it does before another seafarer dies or is injured fighting a fire than might easily be avoided.

Utilising software that is properly integrated and which speaks to corresponding systems in a way that allows for multiple checks on cargo declarations and loading requirements can fortify these important administrative processes. With these additional safety checks and intelligent measures to guard against risk of incorrect data transfer, the shipping industry can go a long way toward protecting lives at sea.


Softship co-founder, Thomas Wolff, reflects on 30 years in business

May 8, 2019

30 years is roughly the age a young man or woman decides it is time to grow-up and settle down into a stable, mature relationship and conform with the norms of society. I’m not sure this landmark applies in the corporate world, but it’s interesting to see that Softship is now settled into a relationship with WiseTech Global after three decades of going it alone.

We’ve come a long way since 1989. In those days we were simply a group of enthusiastic young people with a vision to make shipping paperless. Having met as co-workers in a large IT company, we were put to work on a shipping project for an agency that was to become our first customer when we decided to break-out on our own. In those days, I was a “jack-of-all-trades”. I would consult with clients, develop software, sell it, troubleshoot and then start over again! But after the first few frantic years we all settled into our roles and Softship began to move from bespoke software to packaged solutions.

In the early 1990s, developing shipping software was much a simpler process than it is today. We were mostly involved in agency software that could manage quotes, bookings, manifests and bills of lading. Our products were hosted on the pedestrian but very stable IBM AS400 business machine – a platform far less complex than the web-based environment we use today. I’m very proud to see some of our early customers still using the original version of our software with absolutely no difficulty!

In time we picked up clients from outside Germany and began opening overseas offices, the first being in Singapore. Although we’ve improved our software many times over the years, we’ve had to completely re-write the packages three times to maintain pace with technology. We started with AS400, migrated to client-server, and are now at the finish line of moving to the browser environment. Each of these IT environments are so different that we’ve had to start from scratch each time. The fact that our software suit has grown significantly over the intervening years means that this task is no mean feat!

Our team has also grown significantly and, for me, the tipping point was when we reached a head count of around 70 or 80 people. At that point we transformed from a “family” set up to a “corporate” concern and it became harder for me to know everyone personally and maintain relationships with clients and their specific software needs. But I’m pleased that some long-standing clients still call me and want to work directly with me.

It’s never easy to pinpoint the secret of our success, but I’d point at two things. First is very definitely the fact that we have standard software for all our customers. Although we allow customisation and we offer many software satellites, the kernel of our core software is standard. This means we can deliver high levels of stability and quality. The second is that we are all shipping and software experts and so we understand our clients’ business and their specific needs.

I guess that’s what made us so attractive to WiseTech Global. We are now out of the honeymoon period and well into a stable a mutually advantageous marriage with them. After 30 years on our own, I’m looking forward to the challenges and opportunities this partnership will inevitably bring.

And would I do it all over again? You bet I would!


Softship cements commitment to Asia Pacific region

April 5, 2019


As part of our ongoing growth and investment in the Asia Pacific region, we have recently moved into larger, more modern offices. Remaining in the Starhub Green complex at Ubi Avenue in Singapore, we’ve now moved up to the 7th floor and more than doubled the size of our working space.

Part of the reason for the relocation is our integration with the WiseTech Group which also has a presence in Singapore. By combining our skills in a single location, we envisage seeing a range of synergies and possibilities start to flourish. And this will, in time, benefit our customers both in this region and across the globe.

The other significant driver behind the move is an added investment and commitment to our customers in the Asia Pacific region. Our new office allows the expansion of our team to more than 30 people which enables us to deliver enhanced support for our growing customer base. This is a important region for Softship and we are determined to build the infrastructure required to deliver great software and great support – this new office is part of that commitment.

Please feel free to visit us at 67 Ubi Avenue 1, Unit #07-08, Starhub Green, Singapore 408942


The creation of an altogether different world

April 2, 2019

As an IT software company, it is sobering to think that the Internet has only been in existence for 30 years. What’s even more poignant for us is the fact that Softship also turns 30 this year! As one of the first software solutions developed for the maritime industry, we have seen first-hand the monumental influence the internet has had on business. 

Tim Berners-Lee (now Sir Tim Berners-Lee), at the time an employee of the European Organisation for Nuclear Research (CERN) developed the World Wide Web in 1989, in the hopes of creating a means for sharing information globally. Initially, the technology was used by research centres to share data and information, but the potential of the Internet to change how we can communicate was quickly realised. With the support of CERN, the World Wide Web and its HyperText Transfer Protocol – http – was developed and released to the public. The world has never looked the same since.

The first website was launched in 1991. It was the website launched at CERN to provide instructions on how to set up a server and how to deal with hypertext-based tasks. The website is still available today and can be accessed here ( It is pretty basic, to say the least. This year, it is widely anticipated that there will be more than 2 billion available web pages, with 5,000 new domains registered every hour. 

There are now more than 4.4 billion active internet users – more than 56% of the world’s population. 3.5 billion use social media, and around 50% of website views are made from mobile devices. It was the development of these ever more affordable devices that pushed the spread of the Internet worldwide into hyperdrive and enabled the Internet to penetrate every sphere of our existence. Today, most of us are inseparable from – or some would say dependant on - our smart devices.

In business, the Internet as a tool has been leveraged to great commercial benefit. The web and the spread of 3G and 4G mobile networks have lowered the barriers to entry across every industry and has made the entire world a marketplace. The maritime industry, an inherently global trade, has of course reaped the benefits, and in many respects, this easy access to information has enabled the industry to remain competitive, diverse and vibrant. This is despite the fact that the maritime industry is the only commercial sector which is affected by the fact that many of the world’s oceans and large seaways remain relative blackspots in terms of Internet connectivity!

In this evolution of the Internet, however, the development of software solutions has of course played a critical role. For the maritime industry, issues of connectivity make reliable and built-for-purpose software solutions even more important. Softship’s solutions are developed specifically for commercial liner shipping and ship agency businesses and are designed to fulfil a wide range of very specific operational requirements.

Our software solutions today allow users to manage the inordinate amount of data received from clients, ports, third-party suppliers and authorities as well as their customers and colleagues, and quickly translate this into intellectual and commercial currency. Our systems provide users with a helicopter view of their businesses, and the tools to serve customers in the most efficient, profitable and competitive way.

Softship’s solutions are, importantly, also designed to evolve alongside the changing needs of the shipping industry. In looking back over the past 30 years, one thing is strikingly clear – the Internet is now the most powerful cultural phenomena in the world. It has become the foundation from which shipping companies are launched, operate, compete and develop into the future.  Investing in agile software solutions and technologies will be critical to every shipping business eager to stand apart from the pack.


The building blocks of business

March 7, 2019

Walk through any modern city and you’ll see signs of, well… modernisation. Nothing seems to stay the same for long. Strict redevelopment controls are often circumvented to make way for the steel and glass towers that planners across the globe seem so keen on. Is that wrong? In a sense, discarding the old to make way for the new ignores those who went before us. And we all know what happens to those who refuse to learn from history. At the same time, life and business move on and some older buildings are simply not able to accommodate the modern way of doing things. If it’s a crime to forget the past, it is equally wrong to ignore the future.

A year or two before the turn of this current century, the great maritime city of Shanghai was home to more than 30% of the world’s largest construction cranes. Chinese powers had decided to transform their most westernized trading hub into a global business powerhouse and to achieve that, they needed landmark buildings. And so they built them. In spades. Gradually, and with corporate encouragement, businesses moved into Shanghai to create the vibrant commercial city we see today. But much of the heritage still exists – the Bund is a prime example – to show how old and new can co-exist with little friction between the two.

Creating the (literal) building blocks of a modern city but without discarding all of the past is a fine balancing act where some planners succeed, and others fail. It’s the same in business. Too often we see a company modernise, re-brand or significantly change its offer without fully understanding the impact on its customer base. It is rarely good to sit still in business, but it can be just as dangerous to throw out the baby with the bathwater.

We see this in the software business but in a different guise. Some companies simply refuse to modernise and remain firmly addicted to paper, sticky notes and rudimentary software programs. Others, who invested heavily in technology a few years ago find the thought of junking what was once a state-of-the-art (and expensive) platform just unpalatable. This is despite running their businesses from outdated, over-resourced and under-performing technology. And then there’s the company that thinks they’re up to date because they’ve invested in a range of modern applications to automate their internal functions and processes. Whilst their platforms might perform well individually, they can’t talk to one another. They’ve missed the biggest trick in the book.

So, what is the answer? Like the modern city, a company needs to continually redevelop and reinvent. Planners don’t flatten a city and start again, buildings are replaced gradually. Not all software platforms will need replacing or updating and some legacy systems can be retained. The clue is to introduce the optimum building blocks and use these to grow and evolve a comprehensive platform over time. Like the world’s great cities, those companies that endure will be those that continually modernize and reinvent. 


Crystal ball gazing

January 29, 2019

New year is the time we tend to look to the future, make (and promptly forget) a few promises to ourselves and put our best foot forward to meet the coming year. In business, we set targets, KPIs and gaze into our crystal ball to predict what’s in store for the next 12 months. The festive period was cluttered with commentaries, forecasts, predictions and analyses on container shipping and a glance through them told us that future fortunes are mixed.

Forecasts for 2019 must pay heed to the base fundamentals of demand and supply, but also to incoming environmental regulations, the impact of increasing digitisation, and an uncertain macro-economic landscape.

Interestingly, the demand curve for container shipping appears to have de-coupled from general global economic growth. In 2018, actual container demand growth reached 2% against global economic growth of around 3.5% (give or take). But mid-2018, commentators had been predicting growth in container demand to achieve 4% - they were wrong. The macro-economic picture going forward is far from certain, but we are clearly seeing a slow-down in some regional and national economies. Coupled with this is a definite escalation in protectionism and the threat – or reality – of trade disputes. This leads us to believe that growth in container shipping demand might come under more pressure this year.

Ominously, the current order-book stands at around 2.7 million teu - corresponding to a fleet growth of 12%. Scrapping could reduce this percentage to a more manageable 7.5%-10% which is on track to be absorbed by the predicted growth in demand. Unsurprisingly, the order-book is heavily biased to favour ULCCs. Traditionally, these larger ships work the Europe/Asia strings but this trade saw very little growth in 2018. Consequently, sailings became less regular and capacity was crashed into other routes.

The omnipresent sulphur cap will make itself known this year – both positively and negatively. Fitting a scrubber requires time in dry-dock which might reduce capacity temporarily as ships take a short holiday. But pressure on yards from all types of vessel owners is more likely to see boxship owners opt to burn low sulphur fuel, at least in the short term. Some are quoting the bunker price difference costing the sector an additional $11.7billion from 2020. When set against an average annual profit of around $1.6 billion from all the main carriers taken together, it is clear the sector can’t foot the bill on its own. 2019 will be dominated by initiatives to claw back some of this extra overhead, or indeed, pass it on to the shipper, retailer or consumer.

Digitisation, Internet of Things, blockchain and other high-tech initiatives will continue to intrude this year. More than 100 freight-tech companies have been set-up in container shipping over the past few years – either aimed at reducing costs or enhancing customer experience. Given the forecast for 2019, carriers would be wise to investigate these options seriously. As one of the original tech companies in this sector, our advice is always “walk before you run”. Use technology to get the fundamentals of your operation working efficiently before you move onto the more “of-the-moment” initiatives.

Uncertainty is the only certainty for 2019. The survivors will be those willing to accept the challenges, embrace new initiatives and technology, and adapt to this brave new world.


The colossal cost of carrying empty containers

January 4, 2019

Repositioning empty containers costs the shipping industry an estimated US$15-$20bn a year – up to 8% of a shipping line’s operating costs – according to Boston Consulting Group (BCG). The cost of repositioning empty containers involves both the inland as well as international transport costs to move containers to a point of demand, when there is no immediate laden return voyage available. Shipping lines try to pass the additional expense on, but often have to absorb these costs themselves in order to remain competitive.

The most recent available statistics from BCG show that the costs of carrying and repositioning empty containers is partly down to a trade imbalance which is difficult to avoid. For example, more containerised cargoes are exported from, than imported into, China. There is no redress for this. So, savings have to be made elsewhere. The problem which can – theoretically – be managed is that of the additional costs created as a result of inefficient management processes and poor-quality systems for monitoring and manoeuvring empty container movements in real time.


A digital solution to an age-old problem

Given the developments that have been made in digitising the maritime and logistics industries, there must surely be better ways of optimising container repositioning and better planning the logistics of getting containers to where they are needed. Despite being a well-established problem, it is still currently very difficult to optimise container repositioning processes. This is because the number of possible repositioning permutations is so high, that with the tools currently available (mostly Excel spreadsheets), it is extremely difficult to identify the most cost-efficient repositioning plan.

This should soon change. Softship, as part of a newly launched research initiative in Singapore is now working to develop a digital solution to this costly problem. We have signed a Memorandum of Understanding (MOU) with a newly launched research institution, The Centre of Excellence in Modelling and Simulation for Next Generation Ports (C4NGP), to develop a digital solution for optimising global container repositioning procedures.

The C4NGP, launched last month, is a collaboration between the National University of Singapore (NUS) and the Singapore Maritime Institute (SMI), based at the NUS. Six other industry partners signed their own related MOU’s with C4NGP, and together we will jointly develop ‘digital twins’ of next-generation ports and maritime systems.

Softship’s container repositioning platform will seek to simulate and solve the real-world inefficiencies in re-locating empty shipping containers, to create cost savings for container operators and increase visibility across the supply chain. It will make it much easier for operators to understand and visualise exactly where empty containers are, where there is demand for containers and how to optimise the route for reallocation. Having a birds-eye view will make it easier to formulate the most pragmatic solutions, optimise container usage and minimise the time containers spend travelling empty.

We are still in the very early stages of our research and development, but the prospects are looking very exciting, indeed. We hope to be able to develop a genuinely innovative solution, which can potentially change how shipping companies are able to operate. The research process will take some time, as we work with our partners to theorise, model and implement potential solutions, but we will continue to keep you all updated! 

For more information about the C4NGP and its initiatives, visit


Softship signs MOU with Singapore research institutions to develop global container repositioning system

November 12, 2018

Softship has inked a Memorandum of Understanding (MOU) with a newly launched research institution, The Centre of Excellence in Modelling and Simulation for Next Generation Ports (C4NGP), to develop a digital solution for optimising global container repositioning procedures. Softship’s platform will simulate and solve the real-world inefficiencies in re-locating empty shipping containers, to create cost savings for container operators.

The C4NGP, launched last month, is a collaboration between the National University of Singapore (NUS) and the Singapore Maritime Institute (SMI), based at the NUS. The MOU between Softship and the C4NGP was signed at the centre’s official opening ceremony on October 18, 2018, and was witnessed by Dr Lam Pin Min, Singapore’s Senior Minister of State for Transport and Health. Six other industry partners signed their own related MOU’s with C4NGP. 

Smart port and maritime systems

Complimenting the work of the other industry partners, Softship will utilise its decades of experience in developing software solutions for the container shipping industry to develop a platform for optimising global container repositioning. The aim is to create smarter solutions for moving empty containers between shipment, to reduce shipping costs and increase efficiencies.

It is estimated that between US$15-20 billion can potentially be saved by shipowners and operators by optimising management of empty containers and streamlining repositioning requirements.

Lars Fischer, Managing Director, Softship Data Processing, commented of the initiative:

“Container lines face a constant challenge in repositioning empty containers when there is no immediate laden return voyage, which is costly and time consuming. Softship will be working with C4NGP and its partners to improve visibility across the supply chain and create significant savings. This collaborative effort is a significant development for the maritime sector in Singapore, with implications for the entire shipping industry.”

Industry collaboration

Associate Professor Chew Ek Peng, Director of C4NGP, said, “We are excited to work with an inclusive group of companies, including industry leaders and start-ups, to pioneer novel solutions to tackle Singapore’s increasingly complex port and maritime operations. The long-term goal of creating a future-oriented digital maritime ecosystem will promote innovation and further enhance Singapore’s competitiveness as a leading maritime capital.”

Mr Andrew Tan, Chief Executive of the Maritime and Port Authority of Singapore, said: “MPA is pleased to support the C4NGP as it will augment the capabilities of our ports with the latest modelling and simulation techniques especially as we develop our new mega port in Tuas.”

For more information about the C4NGP and its initiatives, visit .


Be bold

November 8, 2018

Prediction is very difficult, especially if it is about the future! But that doesn’t prevent the best minds from gazing into their crystal ball and suggesting what might be in store for us in coming years. 

Back in 1967, McKinsey (the global management consultancy) was asked its opinion on where shipping would be in 50 years’ time – around today, in fact. Whilst they got some things completely wrong (the UK would need only five ships to handle its entire trade with North America), they were uncannily accurate in other areas. Economies of scale would encourage containerised cargo to be handled by a small number of large organisations; the rush to get on the container band-wagon would lead to substantial over-capacity; containerships of more than 10,000 TEU capacity would be available; and feeder services would replace direct calls as ships got bigger. We’ve paraphrased McKinsey somewhat, but their insight back in the 1960s was remarkably astute.

Asked again to make predictions for the next 50 years, McKinsey have again come up with a number of thought-provoking forecasts set against a backdrop of the influx of digital technologies, big data and the Internet of Things (IoT). McKinsey is predicting future ships being completely autonomous and carrying 50,000 boxes in a single unit. Global container trade will increase as much as five-fold. The current “value-destroying” overcapacity and consolidation cycles will give-way to three or four major container lines with a strong emphasis on customer focus and innovative commercial practices. Complex multi-modal supply chains will include terrestrial and ocean components with cargo being autonomously loaded onto autonomous ships, trains and trucks and with drones managing the “last mile” of distribution.

McKinsey’s predictions are both sobering and exciting. And, depending on how much we rely on their foresight, we need to understand how we can capitalise on an industry about to embark on an unprecedented transformation. Unsurprisingly, McKinsey offers advice.

Investing in digital technologies is top of the list. Digitisation can help differentiate products and services, improve customer service, enhance productivity and reduce costs. Once digitised, McKinsey is encouraging a period of integration. Integrated logistics providers will seamlessly marry bigger vessels with terminals, arrivals, berthing, unloading, storage and onwards transportation of cargoes.

We’ve been delivering services to shipping companies for more than 30 years and these two pieces of advice would top our list also. It is staggering to walk into a shipping company only to discover dozens of standard functions being performed either semi-manually, or by a series of stand-alone, unconnected IT processes. We stifle the urge to ask, “why on earth?” and attempt to explain how easy it is, in today’s relatively inexpensive hardware and software environment, to become both digitised and integrated. That said, upheaval is an issue that most companies will want to side-step, but upheaval is required if change for the good is to be achieved.

McKinsey’s final piece of advice is “be bold”. It rightly points out that shipping “was built on the vision of strong leaders who dared to sail through the storms”. The storms to come over the next 50 years might be more metaphorical than physical, but strength of character and commitment will certainly be needed. Re-aligning a shipping company to face future challenges is not for the faint hearted, but these days, embarking on the vital steps of digitising and integrating core processes is not the giant leap it once was. So, be bold and take that step.


Big ports, big ships, big data

September 18, 2018

A few years back there was a fad for “port-centric logistics”. The theory was to do away with the old-fashioned but perfectly sensible idea of building a distribution facility in the middle of a country and sending out freight from that central hub. Instead, you locate your warehouses at the port where your goods arrive and distribute from there. This does away with having to send your freight on two separate journeys – the first from the port to the distribution hub; and the second, from the hub to the end-user. It’s often the obvious solutions that get overlooked and many logistics professionals were soon asking themselves why “port centric logistics” wasn’t thought of earlier.

Ports are the true multi-modal centres of the supply chain. Uniquely, they harmonise ocean transport with road, rail, shortsea and inland shipping - and they provide the facilities for transhipment. As ports begin to extend their remit to include storage, manufacturing, processing, transhipment and other services, so their (perhaps unintended) role as an information collector and disseminator builds.

A range of industry players are feeding data into the port. Information is coming from shipping companies, logistics players, weather forecasters, road and rail companies – and most of it is supplied in real-time. Those ports with tech-savvy staff have already built API-centric solutions to help them cope with the influx of information.

Big data is also raising its head above the quayside. Smart sensors are gathering information on road traffic and rail conditions, on expected weather enroute, and even on availability of parking slots at the berth. Aquatic drones are filming underwater conditions, including the actual depth at the quayside. Some ports have installed sensors on their cranes, trucks and forklifts to collect minute-by-minute information on their location and usage. And more and more boxes and swap bodies have become “smart containers”. This means they can communicate information about their location to help logistics companies arrange for collection and onward transportation through the supply chain.

Technology in the form of big data is driving ports to improve quality, enhance productivity and reduce costs. This is important in a sector where margins are thin and where time spent in port increases costs for the shipowner. World trade continues to grow, as does the global fleet, both in terms of number of hulls and also the size of individual vessels. Even from a single vessel perspective, a container ship is required to send many pieces of information prior to arrival. There are the six individual notices needed to cover the six standard container moves in port, but coupled with this are booking confirmations, release orders, bills of lading, invoices, notices of arrival and delivery orders. And as this is required for each container being moved it is easy to see how quickly the amount of data builds up and how important the efficient handling of information becomes.

Software is managing the information flow and without efficient IT solutions, port and shipping operations would simply grind to a halt as the sheer amount of data becomes overwhelming. But perversely, IT is also adding to the information over-load as it enables sensors and other collection devices to report on the minutiae of port and cargo operations. The trick is to harness the information in a format that allows the data to improve the workaday activities of port operations. We don’t need to be too clever. Too much information will confuse and confound. The ports that will benefit from the continuing upsurge in data collection will be those that can sort the useful data from the background noise and not fall victim to paralysis by analysis.


I’ve seen the future…

August 23, 2018

Someone very smart once wrote, “I’ve seen the future and it is very much like the present – only longer”. In the same vein and from another public figure: “those who cannot remember the past are condemned to repeat it”.  Both quotes seem apt for shipping, particularly if we look at freight cycles. Although perhaps elementary, freight rates tend to follow a series of peaks and troughs influenced by many factors, but mainly by simple supply and demand dynamics. When cargoes are scarce, freight rates plummet. Conversely, when ships are scarce, rates spike. High freight rates encourage owners to build more ships. More ships flooding the market disrupts the supply/demand balance and rates subsequently fall. A falling market leads to vessel lay-ups and scrappings. And a paucity of vessels drives the market upwards again. Of course, there are many other factors influencing the market, but simple supply and demand rules tend to dominate. 


The best qualification of a prophet is to have a good memory” – said another clever person. So why doesn’t the industry learn from the past and temper its actions to create a smoother and more reliable market? Predictions are not always bunkum and in shipping we have enough history to make some informed forecasts on what might be around the corner. Earlier this year one respected commentator from a 3PL was asked what might be in store for the container sector in 2018. Here (paraphrased) is what he said: 


Unpalatable they might be, and even if we think predictions are hogwash, most of us probably see more than a grain of truth in this list of horrors. As software experts, our eye is inevitably drawn to prediction number five - almost half of bookings are still manual and as many as half of all invoices contain errors. In 2018, and with the choice of solid, reliable and cost-effective technology platforms available to suit every pocket, this is unbelievable. Just think of the amount of time and money tied up in raising paperwork and chasing payments. But the sad fact is that we believe this prediction. We see it when we’re invited to pitch for business with potential new clients. Often, that’s why they call us in. And it’s so easy to fix.

Let’s finish with our own prediction. In 10 years’ time, all containership carriers will be running streamlined and efficient operations from up-to-date technology platforms and intelligent software solutions. Wait a minute, who was it who said “I have a dream”? 


Focus on cybersecurity

July 27, 2018

Last year’s (Not)Petya ransomware attack that cost A.P. Moller Maersk over $300 million highlighted the vulnerabilities the maritime industry faced when it comes to cybersecurity. Despite this, a recent Pen Test Partners report has pinpointed the same vulnerabilities once again.  

What is most concerning about this recent report is how avoidable many of the vulnerabilities are. The paper shows that user names and passwords found on the bridge often use simplistic formulations such as ‘password12345’ making it easy for those wanting to cause harm to hack into a ship’s operating system and cause chaos.

It is often easy to cast a disparaging finger at scenarios of apparent ignorance such as this, but the reality is that the speed in which the world has become dependent on the internet over the past decade has had a huge impact on how the world works. For conservative industries such as maritime, it has been hard to keep pace.

Many of the vessels and indeed crew that sail the seas today were built or trained in a time before technology had such an impact. Unlike most other industries, maritime has been slow to appreciate that it now operates with the support of digital technology and with that, the associated risk of cybercrime now poses a significant threat.

While it is difficult to pinpoint exactly why maritime has evolved at a slower pace, when it comes to ships, there are some clearly identifiable issues that can help paint the picture. For starters, there are the numerous classes of vessel which operate in a diverse set of environments. These vessels have computer systems built into them that are designed to last the entirety of a vessel’s lifespan. With technology advancing at vast speeds year on year, it doesn’t take long before vessels are running outdated, unsupported software, which is prone to cyberattack.

When this is then exacerbated by the dynamic nature of a ship’s crew, which is often changing, it makes it difficult for operators to ensure that all members aboard any given vessel have the necessary familiarity with that ship’s systems. With this mind-set it is understandable why shortcuts, such as having operating system user name and passwords made easily available on the bridge, makes sense.

Crews are fundamentally tasked with moving a ship from one place to another, but in a changing world of how that is achieved, both technology and regulation have a role to play. The industry must strive to give those tasked with managing or operating a ship the best possible tools to avoid the stormy seas that poor cybersecurity can create.

This, naturally, also requires a requisite level of cyber security for software systems employed by those onshore, and by the partners and agencies they associate with. Achieving this means wholesale buy-in to the idea that protecting our businesses requires us to protect our software systems, and means of communicating with each other. The onus, here, is on the company to ensure the right systems are in place and constantly updated, and that their staff or personnel are given the tools and training to do their part in maintaining safe and secure networks.


The problem with disbursements

July 2, 2018

Keeping track of disbursements can be a major headache for many of us. For most companies, money in equals money out, which means cashflow and the ability to continue to trade is severely impacted if disbursements are not managed efficiently and accurately.

Data entry errors are probably the biggest culprit. Manually entering data from a variety of formats takes so much time and, inevitably, results in some wrong information being captured. Interestingly, a recent survey says that 88% of spreadsheets used for business accounting contain significant errors; and finding and correcting these errors takes a huge amount of time. If you are still using a spreadsheet for your disbursements – beware!

Losing invoices is also a problem for companies with many to process. Not only is it time-consuming to call up and ask for a copy, it is also highly embarrassing when you are being chased for payment on an invoice you’ve no record of having received.

Invoices are supplied in a variety of formats – paper, fax, email, for example – and often we have our own ways of dealing with each type. Inconsistencies lead to errors and inefficiencies and any hope of streamlining the process is lost. Without streamlining, the entire process slows down. Automation can speed a manual process by up to five times – in other words it enables one person to do the work of five; or five times as much work can be done by the same team. And, of course, timely processing avoids late payment fees or, more positively, can attract early-bird discounts.

Wise men say that “time is money” and there’s no reason to dispute that assertion. Inefficient processing of disbursements increases your cost per invoice as staff costs are highly significant in a manual process. And if your records are not accurate you could easily pay the same invoice twice or make an overpayment. Unless you have an effective back-stop, you’ll never see that money again.

Liner companies manage a global network of agents, and port agents manage port calls for many clients. These are just two examples where shipping companies have to deal with disbursements as a fact of life – but it needn’t take over their life. Introducing consistency and automation will significantly reduce the headache. Ease of accessibility is a key requirement and the cloud allows multiple and global entry points as well as instant access to data. It also allows all parties to see their current balance, reversal of billing amounts and commissions for all relevant voyages; and an up-to-date record of their own disbursements, which is important. All information in a single system facilitates the coordination of closing statements and allows credits to be carried forward as required. To save manual follow-ups, a good automatic system will send auto-reminders to chivvy up the timely entry of important information from all outstations.

In a business where cash is king, it is important to take back control of your finances and your cashflow. Gone are the days when an army of finance clerks are needed to push paper around the office. Investment in a globally available, streamlined and intelligent disbursement accounting system can cure your headache.


Joining the cultural shift

May 25, 2018

As with all new technologies or trends, those with true staying power must reach a tipping point before they reach their full potential. They must be understood, and their capability to add value to our lives must be tangible.

With software solutions or IT technologies, this is particularly true. In many cases, this requires a social and cultural shift in how we perceive new concepts and technologies. Smart phones were adopted slowly, at first, before there was a tipping point in terms of access, affordability and rates of adoption. After all, there had to be enough user demand to justify investment in the infrastructure that supports these devices – development of 3G networks, applications available, widespread availability of Wi-Fi in public places, as well as affordable devices and data packages.

The same shift is now becoming apparent with the roll-out of cloud-enabled technologies and solutions. For this to happen, we need to properly understand what ‘The Cloud’ is, and why it matters. For the shipping industry, it is time to engage with this dynamic shift, and harness the benefits of this new wave of technology.


Developing cloud cover

Cloud computing is essentially the outsourcing of software programs, which traditionally would have operated offline from a server and a static device such as a desktop computer. By storing all information on a remote server via the internet, programs or digital applications are available online from anywhere, and from any web-enabled device, most often including smartphones. There is no limitation on storage of data or information, and programs can be readily integrated with other networked applications.

For the shipping industry, the potential for cloud-based applications and software is becoming virtually limitless, thanks to the now marked cultural shift in their adoption and the economies of scale this provides. The shared infrastructure means that software solutions – including those specifically designed for shipping companies – enable users to only need pay for what they use.  Services can be tailored to the individual and upgrades and security enhancements are provided automatically.

For every shipping company across every aspect of the supply chain cloud computing services can make operations, communications and collaboration easier for a workforce spread around the globe.


Taking agents into the cloud

Take the ship agent as an example. To compete in todays increasingly connected shipping industry, agents who want to add value have a responsibility to assess their own limitations, and potential to improve. Technology is the great leveler here, if used properly. Softship.SAPAS, for example, is an intuitively-designed cloud-based solution designed specifically to manage all administrative, reporting and service delivery functions of a ship agent of any size.

The software was created with a responsive design to ensure it can be used from any web-enabled device, including mobile phones. It does away with the paper and spreadsheets and, importantly, eliminates the re-keying and constant transferring of information from one medium to another that can bog down even the very best agents. The Softship.SAPAS central database is flexible and can be customised to suit individual working practices. For example, port tariffs can be hugely complex and based on a range of factors such as vessel GRT, NRT, LOA, port stay days or some other measure.

It is important to capture all this data, aggregate and synthesise it into useful information that can be automated and applied seamlessly to provide significant operational and efficiency savings. This is how ship agents add value – by making operations in port faster and more cost effective.

Delivering their services, and completing their administrative requirements with the support of the cloud means no agency business today is limited by their size, or ability to invest in software solutions developed specifically for their needs. For every agent, and every shipping business, with the cloud, the sky is the limit.


The dilemma of human error

May 2, 2018

For any individual to be able to perform the many hundreds of tasks required of a port agent day-in, day-out without making a single mistake is a monumental challenge for anyone. According to FONASBA, the industry association for port agents, there are more than 130 separate operations that a port agent may potentially be required to undertake during any port call; each of which has to be documented, actioned and invoiced for.

For an individual to work effectively as a ship agent, they need to possess a forensic understanding of the shipping industry, local, national and global ports as well as connecting logistics infrastructure. They also need a critical eye for detail; to be able to spot mistakes, omissions or errors at a glance, and must also demonstrate a comprehensive understanding of the myriad and constantly changing rules and regulations that could potentially affect their customers, suppliers and partners.


Using the right tools

To be able to perform every task required of a port agent without the right software support requires a full glossary of hundreds of acronyms, abbreviations, and terminology to be committed to memory, and communicated clearly to people across all languages and cultures. A good port agent must also be able to quickly and accurately document reams of very specific information without error, for several different clients, at the same time.

The expectations we have of the appointed agent – a person in port -  are significant, exacting, and at times quite unrealistic. Agents are, after all, people; and no person is always right. Many agents, quite surprisingly, still operate from notepads, spreadsheets and memory, despite there being smart and cost-effective IT tools available to support them. Unfortunately, there is no room for error in a shipping supply chain – a small mistake in a cargo manifest, a missing digit or three in an invoice or a wrong letter in a customs declaration has wide-reaching consequences. 


A costly mistake

According to the professional indemnity insurance provider ITIC, liner agents’ errors or omissions resulted in claims presented to them in excess of US$13 million over a five-year period. That’s only one mutual insurance provider. Most of these claims, ITIC asserts, relate to simple negligence, omission, and human error in administration. In our experience, many of these errors occur during the administrative process, which is both complex and pressured.

Many of the claims made against agents are simple typo’s or errors: San Tiago in Chile entered instead of San Diego in California; ‘BAF’ or Bunker Adjustment Factor used instead of ‘BAL’ for balance, for example. Improving the accuracy of individuals without reducing their workload or affording them more time to review their work more rigorously would be an expensive solution for port and liner agency business which trade on their ability to work quickly.

For example, verifying the condition of the cargo, recording measures taken to decontaminate cargo holds or engage the relevant port authorities are all done in person, whilst the agent is in port, and working directly with the ships’ master. If the agent has to wait until they get back to the office to type up their notes from hours earlier, this risk is certainly amplified. Such errors in any organisation are to be expected – humans are, after all, inherently flawed creatures; but these mistakes can be avoided with the right IT solutions, and the ability to work on-the-go.


Are you paying attention?

For this reason, it is so important that port agency businesses equip their people with the right tools and software to help them as they go about their duties, and – importantly – to alleviate the pressure placed on the individual.

For almost every agent, there are simple solutions – and additional profit to be made – in bolstering their IT capabilities with software that will automatically flag errors, omissions or duplications. Identifying the right systems, tools and software for your organisation and your exact business needs is critical, here. Time should be taken to consider all options and identify weak-points in administrative processes that are leaving you wide-open to risk. Software solutions developed specifically for port agents, like Softship.SAPAS, provides the ship agent with the support they need.


Blockchain in Maritime

March 12, 2018

The maritime industry has traditionally been a slow adopter of the internet age which makes the industry’s early interest in the next generation technology blockchain all the more compelling.

In this post we will be looking at how the maritime industry has approached blockchain and examine the ‘early adopters’.

Avocados and roses

In 2014, a team of Maersk IT specialists began following containers of avocadoes and roses from Kenya to the Netherlands. The team’s goal was to document—in order to digitise—the maze of physical processes and paperwork that impact every shipment and add costly drag on cross-border trade.

Industry interest

Journalists at mainstream maritime outlets began tentatively discussing blockchain in passing from the middle of 2016 but it really wasn’t until Maersk turned the research they had been undertaking into an announcement in early March 2017 that they would be entering into partnership with American multinational technology company, IBM, to develop blockchain technology that maritime really sat up and took notice.

Media timeline

Once Maersk had thrown their hat in the ring the media seriously started to question the old rules, and the conversation of digital generally became a hot topic. Was the industry ready to transform digitally? Would ‘disruptive’ technology mean new risks? Was this the death of certain careers? The conversation soon changed to a more positive tone from the underlying partnership and sharing benefits inherent in digitisation with some asserting that every aspect of shipping must now be digitalised.

The NotPetya cyberattack last year on Maersk and a number of other logistics organisations highlighted a number of broader problems in maritime and seemed to be the wake-up moment for the industry to embrace new technologies. By autumn 2017 the potential use of blockchain technology had become widespread in the news, and watercooler conversation.

Who are the early adopters?

In addition to Maersk’s partnership with IBM, Israel-based container shipping line ZIM, has completed a pilot of electronic bills of lading from China to Canada using a system based on blockchain in partnership with IT firm Wave. South Korea’s Hyundai Merchant Marine piloted the technology for shipment booking and cargo delivery in September 2017. On land, the port of Rotterdam authorities have teamed up with the city’s municipal government to introduce a field lab that will develop practical applications and solutions from blockchain technology.

What next for Blockchain?

The technology is being applied to a number of different maritime functions but all are in their infancy, either as pilots or as research. There will undoubtedly be plenty of challenges and a full blockchain integration into shipping looks unlikely to happen in the immediate future. But, as an industry once slow to evolve into the digital age, it is encouraging to see so many trying to make up for lost time.


Softship Relocates German Headquarters

March 1, 2018

The Softship HQ has moved to a new location near the historical Altonaer Volkspark in Hamburg.

Our new address is:

Notkestr. 15
22607 Hamburg

We have relocated our German operations so that our customers, partners and staff can benefit from upgraded on-site training facilities. To ensure zero service disruption, our team – with the help of a very efficient removals team – relocated nearly 100 workstations and all our technical equipment in just one weekend.

From our new location, with all our teams now reunited on one (very long) floor, we look forward to continuing to serve your business, and hope to welcome you for a visit in future.

The contact details for all of our staff remain the same, along with our Consultancy and Customer Support teams.


Has post 2008 been all bad?

January 15, 2018

Before the economic crash in 2008, most of us were sitting pretty. Trade levels were high, finance was freely available and there were just enough ships to service the growing volume of cargoes. Freight rates were at a level where owners could easily service their mortgage, maintenance and regulatory obligations and still turn in a respectable profit.

Then things changed.

Trade volumes plummeted, ship numbers exploded, fewer cargoes needed moving, lines of credit dried up, freight rates spiralled downwards and there was less cash all-round. Not great for anyone.

So what happened next?

At a macro level, interest rates across the globe dropped to historic lows whilst governments worked hard to shore up the banking system and reassure Joe Public that his life savings were not about to disappear into a digital void. Trade started to grow again – albeit slowly – but shipyards continued to churn out new ships to join an already bloated global fleet. And we all know the result – a sustained, depressed market for almost every sector of shipping.

Just to survive, shipowners have had to work extremely hard throughout the extended down-cycle and many have either joined forces, refinanced or simply succumbed to the hard times. Tough though it has been, some good has definitely emerged in that many owners renewed and extended their search for concepts, processes and innovations to help them contain costs. Two good things to have come from the poor shipping markets are efficiency and innovation, particularly when one results from the other. That’s not to say that the industry doesn’t innovate in good times, but there seems to be more urgency when times are tough – and the appetite for owners to take notice is so much sharper.

Better hull design, improved propeller configurations, enhanced engine processes and more effective anti-fouling hull coatings are all helping shipowners boost their fleet’s efficiency, burn less bunkers and reduce emissions. And, of course, the more revolutionary innovations such as LNG dual-fuel concepts are rapidly becoming a reality. Aside from physical improvements, the downturn has also spurred better operating practices and processes. It started with slow-steaming to conserve fuel and lower emissions but has now permeated through to almost all areas of a shipping company. Commercial chartering, vessel scheduling, back-office admin, financial and booking keeping tasks, and much more are all significantly more efficient in many companies than they were 10 or so years ago. And that’s been achieved on the back of necessity as well as an active willingness to improve. Of course, technological advances have also spurred progress, particularly in the IT and software world where some major strides forward have been seen.

It’s important to keep ahead of the game and not to stifle innovation simply because cash-flow has become turgid. Those companies who gripped this opportunity in recent years are likely to emerge from the downturn much leaner and fitter and ready to take advantage of the kinder markets which will inevitably return. And then they’ll realise that the years post 2008 had been bad – but not all bad.

The pace of progress

October 18, 2017

As perhaps the most public-facing segment of the global shipping industry, liner shipping has repeatedly been targeted by tech companies and digital startup’s as an easy market to tap. Liner shipping tends to attract interest from venture capitalists and technology entrepreneurs because it is global, formulaic in its operations (and therefore easy to build algorithms around), and essential to the global economy.

Container lines, as such, are constantly being pitched supposedly “revolutionary” or “disruptive” digital technologies claiming to offer them a golden ticket to guaranteed profitability. A recent report by Alphaliner stated “container shipping related start-ups have raised over $500million in venture funding since 2010, while transactions involving shipping related technology buy-outs have exceeded $1 bn….”

In the past year alone, we have seen the introduction of a raft of bitcoin and blockchain solutions for liner companies, alongside the launch of a host of freight marketplace and e-commerce platforms, which are branching out into the shipping sector. All of these offerings in their own way seek to ‘disrupt’ container shipping by giving the end customer more control over the cost and shipment of their goods. But why would liner companies want to forfeit even more control over their supply chains to a distant end user

Despite there being inherent advantages in the increased use of digital technologies to manage container shipments, these new disruptive (in the sense that they seek to transform how operations are performed) digital technologies have not been particularly well received by liner companies, their partners or customers.

The reason for this? The majority of these ‘revolutionary’ digital solutions such as blockchain and bitcoin offerings, have been developed by industry outsiders who do not understand the shipping industry, and promoted by organisations that have failed to recognise that container shipping does not need to revolutionise. It simply needs to evolve.

The poor uptake of these more ‘distruptive’ digital solutions can be explained by the fact that many of these solutions ultimately overlook the fact that container shipping is successful in transporting goods because it operates within clearly defined parameters. It works because of its well-established supply chains, in which every party has a set part to play in getting goods from A to B. Liner shipping companies do not operate in isolation, but rather within a complex logistics infrastructure and networks – digital solutions for the shipping industry therefore have to offer a solution for improving the supply chain, not complicating it.

The lack of uptake largely comes down to the fact that each of these disruptive solutions that have been targeting the liner sector is piecemeal in nature; failing to understand the complex workings of the entire shipping supply chain. Significantly, many of these products ignore importance of the administrative requirements of ensuring that goods are moved safely, reliably and efficiently across the world’s oceans. For example, the use of bitcoin or crypto-currencies by an end-used booking freight on a containership would significantly complicate the liner agents’ their ability to pay a third-party supplier in port.

To meet the changing needs of liner shipping, therefore, we have to understand the necessary course of evolution for container shipping companies, their customers and partners – not merely the potential. The most important element of this development or growth is in ensuring that liner owners and operators, their agents and partners, have the digital capabilities to operate efficiently in the increasingly digitized world.

They must upgrade their systems with digital solutions to ensure that are fully compatible with the world around them currently and in the near future, and take advantage of systems and solutions are designed to sync every element of their operations. Ultimately, they should embrace technological solutions that are designed to enable liner companies to keep doing what they do best, and ensure that they remain relevant in a changing world. 

2020 regulations fuelling the need for administrative oversight

August 11, 2017

Management of fuelling costs has long been a going concern for ship owners and operators; with particularly astute owners/managers carefully managing both bunker purchasing decisions and bunker supply processes since fuel prices rocketed a few years ago. While energy costs have since lowered, the fuelling picture for commercial shipping is set to become increasingly complex, complicated, and difficult to manage.

Come 2020, when the International Maritime Organization’s (IMO) 0.50% Global Sulphur Emissions Control (ECA) regulations enter into force, the need for comprehensive administrative oversight and control in the procurement and supply of bunker fuels and lubricants will become more important for players across every shipping supply chain.

The compliance options chosen will not only dictate the commercial management of a vessel, but will have a measurable impact on the bottom-line of every voyage, and will have far-reaching influence over the overall efficiency of shipping operations. This change is, after all, not simply about keeping engines running; compliance come 2020 will inevitably require a new way of working for many shipping organisations – from engine room to board room.

Taking into consideration just one compliance option in particular here – switching between Marine Gas Oil (MGO) or Low Sulphur Fuel Oil (LSFO) bunker fuels and compliant lubricants and cylinder oils, we can get a sense of how new fuelling requirements will impact every commercial department, third party suppliers and customers. Current projections suggest that the majority of vessels are expected to regularly switch fuels, rather than utilising exhaust gas cleaning systems or burning Liquified Natural Gas (LNG).

This is particularly true for older vessels, ships trading primarily outside of the lower 0.10% ECA areas of the Baltic and North Seas, North America and US Caribbean Sea, and trades that are heavily dependent on spot business. Switching has implications on trading routes to ensure adequate access to quality MGO and compliant lubricants, and requires trained personnel onboard. Sea-based management personnel and third-party suppliers engaged in fuel supply must also ensure that they are equipped to cost-effectively deliver and document more complicated procurement and supply scenarios, access to lines of credit and emissions reporting requirements.

But delivering on these fronts – regardless of what the OPEX modelling for any given compliance solution suggests – will come down to shipping companies’ ability to document and coordinate physical bunker supplies. It’s time to get down to the nitty-gritty, and think about the impact of bunker compliance on the wider functioning of shipping and ship agency businesses.

Therefore, the administrative burden of 2020, as well as the operational complications or amendments, must be carefully considered and prepared for in advance of the implementation date.  Both shipping companies and their service providers – most notably the ship agents which often coordinate bunker supplies on behalf of the vessel operator – must ensure that they have suitable software solutions in place, ensure that those IT systems are properly integrated, and that staff know how to use them.

Thankfully, help is available from many quarters. In the Softship portfolio of software solutions is the vessel operations package (VOYCES) which assists with the administration of bunker contracts, submission of bunker orders and consumption calculations including costs and bunker planning. One clever feature is the ability to get an immediate update on the impact on bunker consumption and cost when a vessel’s schedule changes. This allows the operator to try a number of options and pick the one that has the least impact on the bottom line.

These systems or software packages should enable carriers to continue operating efficiently and ensure absolute control over the costs incurred in fuelling their fleets long into the future.

Back to basics

May 11, 2017

There’s a lot of talk about autonomous ships. In the media, at conferences and generally wherever shipping people gather. It’s hard to get away from the subject. But do we really mean “autonomous”, or do we mean “unmanned”? The difference appears to be in how the ship is controlled. An “unmanned” ship is likely to be “driven” by a real person sat behind a bank of screens in a remote office controlling the ship by joystick. An “autonomous” vessel is more likely to have been set off to follow a defined route by computer with minimal human intervention until it reaches port. The difference, as far as we understand, is important in as much as it determines whether the vessel is in compliance with international maritime regulations. Apparently, unmanned (but remotely controlled) vessels might comply, but autonomous vessels don’t. But that’s largely academic as regulations will – or should – be amended to suit incoming technology.

Surrounding all this talk is the wider issue of security – or more properly, cyber-security. There have been many instances of vessels and their systems coming under attack from hackers and the pundits, quite rightly, are arguing that autonomous shipping will open a potential new playground for these misguided techno-trolls to unleash their own particular brand of chaos. The ramifications of this are mind-bowing.

But aren’t we getting ahead of ourselves? Some say that unmanned – or autonomous – ships will be a reality by 2025. We’ve already had reports of such vessels being trialled on short, contained and straightforward routes in certain parts of the world. But before pushing ahead with navigational and operational automation, shouldn’t we be getting the basics right first?

How many shipping companies are currently fully automated? Very few. Many will say that they are digitised, but how many are integrated? Again, very few.

Ask any shipping company if they use an accounting package and all, without exception, will say yes. Ask if they have a system that handles quotations, sales and bookings – again almost all will say yes. Then ask if those systems communicate with each other – we’d fall off our chair if more than 50% said yes. These companies are digitised but not integrated and they are missing the most important trick in the book of information technology.

In a fully integrated company, the tariff system will capture all the complex information relating to individual customers, ports, terminals and cargoes. When a customer requests a quotation, the quotation system should automatically look up the relevant tariff to create a bespoke and accurate quotation. If the quotation turns into a sale, the system will, again, automatically create the required documentation, shipping instructions, bills of lading, packing information and more. And once the vessel has sailed, an invoice will be automatically generated and that information will be input to the accounts package via an interface.

This is integration and this allows information to flow seamlessly from one activity to another without the need to re-enter data. Retyping leads to errors, errors lead to delays and delays disrupt cashflow and cost money.

We believe that at least 10% of all outgoing ocean freight invoices are wrong due to a lack of integration and the need to retype data. That means that even a small ocean carrier with revenues of just $100 million a year will have $10 million in dispute at any one time. Disputed invoices are usually put aside by the accounts department and who can afford a 6-8 week payment delay on 10% of invoices?

A lack of integration is often a legacy resulting from companies growing in size without a thought through IT plan. Systems are introduced to handle individual processes but are never connected. Putting this right is not always easy – a case of one step back to take two forward – but it must be the first step in harnessing technology, enhancing efficiency and making more of a margin. And surely that has to take precedence over operating a fleet of unmanned ships and all the investment that requires.

Providing certainty in uncertain times

April 18, 2017

There is no denying it; the world as we know it is in flux. It is changing at breakneck speed; throwing our certainties about life, about who’s who; what’s what and what ought to be into question at every turn. The constant roar of a confused news cycle is keeping us on our toes (or waring us out) and betting on the predictable outcome – in politics, in business or entertainment - is time and again proving to be a risky game.  

Traditionally, our ability to make assumptions about global trade has been made within the parameters of relatively slow-changing trade agreements, or incremental cycles of demand governed by well-inked commodity exchanges. In today’s pre-Brexit, mid-Trump, post-Truth world, the ability to roll with the motions will, perhaps, be every organisation’s most dependable asset.

For this reason, building flexibility and agility into your operations – whatever your business – is of critical importance. And the role of technology in enhancing the ability to respond quickly to changes in the markets around you should also not be underestimated. This is particularly true for ship agency businesses, which survive and thrive based on their ability to respond faster than their competitors, and to rapidly adjust to the changing needs and requirements of their customers across all trades.

Like the rest of us; agents need to build a business based on baseline assumptions, which they can amend and alter quickly when the parameters change. By this, we mean that they must be able to build upon the fundamental requirements of every port call, with supplementary services as and when their Principals require it (provision of emergency medical supplies, sudden customs or visa changes for crew, etc).

In doing so agents can play an important role in supporting their Principals as they adapt to quickly changing rules and regulations, and to provide important counsel at a time when absolute certainties are an uncertainty for any business. Those agents who do not have the processes in place to ensure that they can cut through the noise around them and provide clarity for their customers, will find themselves pushing against the tide.

To make sure that they can do this well, with accuracy, transparency and speed, agents must invest in IT solutions that allow for the comprehensive collection, dissection, and analysis of a wealth of information and data, which they can translate for their customers as and when their requirements change. They need to get ahead of the news cycle, access and provide their customers with information directly from the source, and position themselves as a pillar of certainty, authority, and dependability for their customers, regardless of the whirlwind of change whipping up around them.

Who is monitoring your vital signs?

February 28, 2017

Our digital networks have become our lifeblood. They reach into every aspect of our lives and our businesses and ensure that we can function in a world that is in every way intrinsically linked through our ability to access (and manage) our digital spheres. As advanced and advancing societies, we are in every sense irrevocably connected by our digital tools, and our shared access to information online.

From a business perspective, the internet should be the great equalizer in that it provides a level playing field in which all businesses and individuals can access open information and tools to enhance our business offering and ability to provide services – irrespective of what we do. However, this assumption has its limitations. Particularly when it comes to our capabilities as businesses to keep pace with technological developments or advancements specific to our industry or area of service provision. It is here that we can miss a beat, and begin to falter.  

When it comes to being able to leverage technological advances in order to remain competitive, there can be barriers to access which broadly fall into three categories: financial constraints, operational impediments, and human reticence. Yes, advances in technology often incur a cost – to upgrade a piece of hardware or pay for subscription services, for example. Yes, changing the technologies and processes we use can require changes to how we work. It is the third category that is the most problematic. The reluctance of people to progress simply to avoid the process of change. This is especially true if it is the people responsible for your IT systems that are giving you bad advice.  

It sounds perverse, but in-house IT departments or support teams do at times deliberately restrict the progress of companies and their adoption of new technologies. Some IT departments – and thankfully they are the exception, rather than the rule - have been known to put their own interests at the expense of change for the benefit of the entire organisation. They are going against prescribed wisdom for their own short-term relief.

We can sympathise with the concerns of in-house IT teams. They shoulder a great responsibility for keeping their company afloat, in good health and able to operate. Naturally, they will be risk-averse. But we also know that putting off addressing a problem will only make it more severe in the longer term.

It is for this reason that we often still see some companies across the maritime sector desperately clinging on to legacy IT systems for dear life. Doing things the way that they always have – with pen and paper, or hundreds of disparate excel spreadsheets and reams of emails for which there is no oversight or archive. Yes, shipping businesses can survive in this way. But they are now on life support.

But the prognosis is good for these companies. Change does not have to be difficult, and they will be all the better for it. Particularly if they surround yourself with the right people, and the least invasive solutions, developed to meet their exact needs. This is where we come in.

New year, new start?

January 20, 2017

The start of any new year always seems to involve some sort of clichéd resolution connected with eating less and exercising more. Made with the best intentions, these self-promises are usually forgotten within a few weeks as we revert to more comfortable habits. But what’s wrong with being fat and lazy anyway?

Following quickly in the wake of a new year resolution will be a list of things we want to achieve in 2017. For most of us, getting a new job or earning more money will top that list but, like everyone else, we soon bury our ambitions deep in our sock drawer as we come to terms with reality.

Starting 2017 full of doom and gloom might be defeatist and it is probably is, but a reality check on life is a good way to ensure we end the year in a better place than when we started.

“Doom and gloom” is certainly an apt descriptor of the container market outlook for the coming year. 2016 was exceptional only in its continued ability to set record new lows as the year wound down to a dismal end. The global fleet grew by just 1.5% which was the lowest annual growth rate in history. New deliveries also fell by as much as 46% on the previous year’s figure. Some 60 deliveries were delayed and at least 18 vessels were cancelled amidst appalling employment prospects. Ships lying idle soared to a record high of 1.59 million TEU which only added to the general misery.

And for 2017? Well, it’s not likely to get any easier. The supply glut is set to worsen with at least 1.7 million TEU of extra capacity expected to be dumped into the market over the coming 12 months. And that’s even with the current orderbook-to-fleet ratio languishing at just 15.6% - the lowest since 1999. Average freight rates in 2016 were 19% lower than in 2015 causing Hanjin’s ignominious departure, amongst other pain.

Generating more cash must feature large on a carrier’s 2017 wish list but the chances of that becoming a reality will depend on who goes to war with whom over box prices. The battle for market share is likely to hot-up meaning freight rates will continue to suffer. And adding to a carrier’s woes is the upward movement of the crude price and the consequent increase in bunker prices which doubled in 2016.

So where does that leave us? Too many ships competing for too few boxes; carriers fighting amongst themselves for market share; and operating costs starting to creep up. Not the best start for the new year.  

In light of this pain, what should an owner’s new year resolution be? Surely it must be to build less ships, clear the supply overhang and boost freight rates. But that all takes time. So whilst waiting for the supply/demand balance to re-set, owners should be looking to introduce as many efficiencies into their operations as possible to remain in the game. Easier said than done we know, but unless carriers work smarter in 2017 their chances of being around to make a new year resolution in 2018 will be slim.

What is the key to a happy relationship?

December 6, 2016

The Federation of National Associations of Ship Brokers and Agents (FONASBA) made a bold move earlier this month calling for the existing commission-based system by which liner agents are being paid by container lines to be replaced with a ‘fixed-fee’ or ‘flat-rate’ payment system. The announcement followed the annual meeting of the industry group, with several key figures reportedly making the case for a compromise in the payment structure for liner agents, given the continued low freight rates and challenging market conditions in the sector.

The reason being that liner agents generally charge container lines based on a percentage of the freight rate of around 5%. Port agents, by comparison, usually charge vessels a fixed fee for port calls, and are therefore able to control their costs more reliably. Looking to level the playing field and protect vulnerable liner agents FONASBA, the industry voice of ship and port agents worldwide, argues that a percentage-based system is simply untenable for liner agents in today’s market.

Liners and their agents’ - once very compatible bedfellows in more prosperous times – have grown to become more competitive and quarrelsome in recent years as each has sought (understandably) to protect their business interests. In response to the call from FONASBA, container lines, one would presume, are likely to argue that they are also suffering as a consequence of low freight rates and increased operating costs; so, they should not have to shoulder further burden to support liner agents.

While the debate may continue for some time container lines, liner agents and port agents must ensure that they are able and willing to adapt to change; to think long-term and seek to operate in a way that maximises profitability and guarantees the sustainability of their business for the future. For all parties, having the processes and software solutions in place to enable them to quickly adapt their accounting procedures and maintain control over disbursement accounting on behalf of their customers is key to any transition.

Ultimately, the container and agency sectors have and will continue to have a relationship of mutual dependency and will benefit from a continued close partnership that considers the needs of both parties. Like a good marriage, both parties should listen carefully to the concerns of the other and, if common wisdom teaches us correctly that ‘compromise’ is the key to a happy relationship; we can look forward to enjoying happier days ahead.

Collateral Damage

October 18, 2016

Time and again we’ve heard the adage “it’s too big to fail”, and time and again, we’ve sat witness to the avalanche effect when the big boys fall. Fannie Mae and Freddie Mac; check. General Motors; check. Each was bailed out by its respective government and supportive partners because their business interests were so broad that the fall-out from a complete collapse of the organisation would be cataclysmic. Despite widespread belief in a likely government bail-out by the South Korean government, container line Hanjin, one of the world’s ten largest container carriers, however, did not have the same fortune. Despite being responsible for handling the transportation of a very significant proportion of the country’s exported goods, Hanjin was left floundering and to the surprise of most, it was allowed to sink.

When Hanjin entered into receivership in August, the effect on the container market was immediate. Spot rates soared, vessels were seized or left abandoned at sea, along with their crew. Owners jumped to protect ships that they had chartered to Hanjin, forwarders scrambled to trace assets and we all sat with mouths agape, momentarily. Now, a few weeks on, Hanjin has published the status of its 97 chartered and owned container and bulk carriers, creditors are banging at the door and the fall-out is gathering pace.

Players across the supply chain – companies large and small alike – have suddenly found themselves exposed. There are also those that are unfortunate enough to have placed far too many of their eggs in the Hanjin basket. We’ve already seen the impact on key ports – the Port of Long Beach, for example has released figures showing that container throughput declined 16.6 percent year-on-year for September; Hanjin containers reportedly account for approximately 12.3 percent of volumes. This means that ship suppliers, port agents, operators and forwarders are all impacted. So are their respective suppliers, partners, and customers. Consumers, businesses, organisations across the board have become the collateral damage.

As the complex web of interconnections between all those with interests in Hanjin gradually unfurls, we will likely see the collapse of many smaller businesses across a multitude of supply chains – with the consequences being far reaching and, for some, severe. This includes those partners and organisations further afield that provide provisions and services to both shippers and end users; those businesses that might not realise immediately that they are even connected to the shipping giant.

As a technology provider, of course we advocate for the important role that good IT systems can play in providing an effective, efficient and reliable safety net in times of crisis. Through carefully integrated software solutions, port agents, liner agents and carriers can maintain complete visibility across their supply chain, continuously critique their operations worldwide and utilise efficient applications to keep abreast of who and what is where, and when. Aligned to this though, as an astute business, we also know the importance of spreading our assets and ensuring that we are not disproportionately servicing one or two clients. We also ensure that, as a responsible business, we conduct the most stringent (and regular) due diligence checks on our suppliers and customers. As such, we are not exposed to the risk from taking too much business from a single organisation; regardless of whether or not that company is ‘too big to fail’.

In all, the unbuckling of Hanjin is all a very sorry affair, and time will show what could have been done to save the organisation and its subsidiaries, but we should take a moment and pause for thought. If nothing else, the case of Hanjin serves as a stark reminder that when tides quickly turn, we can all be dragged along in the current. We need to make sure that, as a business community, we are not overtly exposed to the ramifications of a failing business – and not exposing each other - to undue risk.

Has anyone invented anything life-changing recently?

August 23, 2016

We doubt you are old enough to remember the early to mid-part of the last century, but in those days the well-to-do could afford to buy a range of innovative things that most other people simply could not. Things such as a fridge, a washing machine, a radio, a television and later a dishwasher. And most importantly, a car. In those days, these things were staggeringly expensive but they also changed lives. Henry Ford was rightly credited with creating the world’s first production car, but he was also responsible for getting the population moving. No longer would populations grow-up, work, live and die within a few miles of where they were born. And if the motor car allowed people to migrate, the introduction of the passenger jet magnified that impact many times over.

But that was then, what about now? Of course money will buy you a better car than the one on the driveway next door, but having a fancier car won’t change your life. Turning left when you get on a plane and sitting in a business class seat is much more comfortable than being herded to the back of the aircraft, but it won’t get you to your destination any more quickly. So although we can improve on what we already have, have we reached the end of our inventive powers?

Of course not. What about the internet, social media, radical advances in medical research and solutions to life threatening ailments? All these have the potential to change our lives – and even save them. But the point is really about finessing what has already been invented, and in many cases making it cheaper. The internet and social media are about information and communication. This was already available from libraries, the telephone and, dare we say, going out and actually meeting people. In the same way, in days gone by, only the rich could travel by airplane but most of us can now afford what was once thought of as a luxury and is now regarded as a chore. We might have to travel cattle-class but we still reach our destination at the same time as those upfront. Setting aside the real new inventions, what we mostly have today is modifying what’s already been thought of and making it better, cheaper and more accessible.

Leaping to our sector of software provision, the creation of solutions to streamline the manual shipping processes were – back in the day – expensive and cumbersome to develop and implement. Only those carriers with deep pockets could afford to make the investment. But today, those inventions have been re-worked and re-packaged so they deliver far more than they ever did and – much more importantly – they are so much more accessible. In effect, the playing field has been levelled giving small, medium and large carriers the ability to benefit from technological solutions that were once way beyond their budgets.

Life changing solutions continue to be invented, but clever people are also taking existing inventions and making them better – and that’s also changing the way we live and work.

Will shipping be bothered by Brexit?

July 4, 2016

Last week, the people of the UK woke up to the stark reality that their country would be leaving the brotherhood of the European Union. Britain’s electorate flexed its democratic muscles and, by an ever-so-slim margin, chose to go it alone. Years of effort spent in bringing together the many countries of Europe for trade, free movement, security, friendship and a myriad of other reasons were effectively placed on the scrapheap. Britain believes it can do better on its own.

On the plus side, the UK clearly has the confidence to listen to its people and to follow-through what the people have demanded. But one can’t help wondering if the result was as much of a shock to the Brexiteers as it was to those who voted to remain. Stocks fell sharply, the pound weakened exponentially, the prime minister tendered his resignation and the leader of the main opposition was ostracised by his own political party. Shock-waves indeed, but like all earthquakes the tremors will slowly fade until their presence is no longer felt. Britain will leave the EU but the current political, economic and social upheaval will not last forever.  And when the UK is back on an even keel, the current turmoil, whilst never forgotten, will not be making its presence felt in the way it is today.

So what are we left with?  Uncertainty seems to be the only certainty. The UK is the first country to exit the EU and no one really knows how the process of departure will play out and what the future will hold. But it is safe to say that relationships between Britain and its neighbouring countries will never be the same again. Trade deals and bi-lateral agreements are sure to be forged in time, but the cosy friendships perpetuated through EU membership are bound to frost-over.

So is this likely to affect shipping? Again, who really knows? The easy answer is that shipping is a global and generally US dollar denominated industry and so the withdrawal of one country from a regional trading bloc is unlikely to have any real impact. The answer from a UK perspective is somewhat different. Britain is no longer a significant shipowning nation, but it does supply the majority of maritime services to the global industry – finance, legal, insurance, P&I, chartering, consultancy and more. There are many pretenders to the UK’s crown and Brexit might just be the start of an unpicking of this pre-eminence. Some leading banks are already making noises about packing-up and moving to another EU state and their departure could weaken the foundations of “maritime UK”.  But “maritime UK” has faced such challenges in the past and has a track-record of adapting and re-emerging as a robust and sustainable shipping centre. Perhaps this is just the wake-up call it needs?

In any event Brexit, whilst a shock to everyone on the planet except the 54% of UK citizens who voted for it, will soon become a reality but the global shipping industry is likely to brush it aside and carry on regardless.

Keeping up with the regulators

May 12, 2016

International shipping is conducted in a sea of rules and regulations. At every turn, we find volumes of paper governing how we operate our ships, load our cargoes, declare our voyages, and report our activities. The daily actions of a ship’s master are governed so tightly that almost all autonomy is lost and their existence on board is becoming merely a link in the chain that allows the shipping company to comply with the regulations.

This might be a slight exaggeration, but it is certainly true that maritime regulations are far more onerous than ever before. Is this a good thing? If it serves to enhance the safety of our mariners, or help protect our planet, or make the process of moving cargo from one place to another more efficient, then yes, increased regulation is a good thing.

In the main, global maritime rules are developed by the International Maritime Organization (IMO), a UN body based in London. This year, IMO is poised to issue a range of amendments to some of its major Codes including the International Maritime Dangerous Goods (IMDG) Code, the International Code for the Construction and Equipment of Ships Carrying Liquefied Gases in Bulk (IGC), the International Convention for the Prevention of Pollution from Ships (MARPOL) and the International Convention for the Safety of Life at Sea (SOLAS). All this activity shows that shipping continues to evolve and move forward – one hopes that it also makes shipping safer and more environmentally friendly.

One change to SOLAS which is to be implemented in July, is the obligation for shippers to declare the weight of their containers before they are loaded on board. This new amendment is probably long overdue and has been discussed in the industry for many years. Misdeclared container weights are a perennial problem for carriers and something that is likely to have contributed to many a maritime incident. Many believe the broken back of MOL Comfort was caused by over-weight boxes and the recent UK investigation into the grounding of the Hoegh Osaka found that wrongly declared cargo weights were partly to blame.

These new regulations place the onus on the shipper to weigh and declare the weight of each container to the carrier, they also give the ship’s Master the power to refuse to load any box whose weight is not declared and documented.

As with most incoming regulations, the majority of the industry waits until the last possible moment before taking the steps required to implement them. This appears to be the case here and there is concern in some quarters that supply chains will be interrupted as un-weighed boxes languish in terminals.

These regulations are not going to disappear and so shippers, carriers and 3PLs should be looking for the most effective solution to handle them before the deadline hits. And they should be talking to their suppliers to ensure they are ready also.

At Softship, we’ve invested resources in upgrading our software so that our solutions can capture, store and communicate the “verification of gross mass” (VGM) information which is required for each box before it is loaded. This means that carriers using our software are able to automatically receive this information, process it and relay it to colleagues responsible for stowage planning as well to the terminal as part of the load/discharge order and, of course, to the ship’s Master as part of the manifest/loading list.

Regulations are often thought of as a necessary evil, but at their heart is a will to enhance the safety of life at sea and the protection of our natural environment. But to ensure they are implemented effectively, we must be ready to handle them with as little fuss as possible.

Users versus developers?

March 8, 2016

No one can dispute how technology has allowed us to make huge leaps forward. Just look at medical advancements, global transportation, mobile communication and the free flow of information. Remember the old days when we wanted to research a project? Often it would involve a physical trip to a library, sometimes having to reserve a number of books in advance. We’d sit in the reading room taking notes with an actual pen and an actual notebook, and then return home to write-up what we’d discovered. Today, all that information plus a mindboggling range of associated material is freely available from the comfort of our own homes and offices; or from almost any other place we choose to work from.

But are we making the most of what we have? Take the standard Microsoft Office products for example. Most of us use MS Word as a day to day word processor but are aware of what else it can do? We probably use less than 10% of what Word can deliver and we are likely to be blissfully unaware of at least 50% of its power. Why is that? Is it simply because we don’t know about all that functionality or is it because we are too lazy, too incompetent or just too busy to care? Certainly there are many functions included in some technologies that are there just to demonstrate how clever the developers are – smartphones are great examples of this.

Perhaps it’s best to start with the customer rather than the techies. Spending time understanding exactly what the eventual user of the technology wants to achieve is likely to be time well spent and should guide the technical folk to develop something that is both wanted and used to its full potential. Of course, some customers will have hugely unrealistic expectations and expect one click of a mouse to solve their problems and eliminate their workload. But at least that gives the techies a challenge!

The trick to this must be somewhere in the middle. Combining the requirements of potential users with the expertise of technical developers at the outset should result in a much more rounded product. Users can keep developers grounded while developers can stretch the imagination of the users – it’s a two way street.

But then it needs education. There is little point in developers including all sorts of cool stuff if the users don’t know how to use it or even that it exists. Perhaps a bit harsh, but developers are not always the best communicators and so it is vital to have someone who can talk to both sides – techies and users. This requires a sound understanding of the business, an ability to manage expectations, and a knowledge of what might be technically feasible. 

It should never be a case of users versus developers. The best solutions are those that are created when a business analyst can bring both sides to together and translate for each.

“No one ever got fired for buying IBM”

January 10, 2016

That must be one of the most compelling marketing slogans ever created. In the 1980s, IBM dominated the IT landscape with products that were installed in almost every blue-chip corporation worth their salt. The implication was that IBM’s solutions were so good that it was a no-brainer for your purchasing department or your IT colleagues to buy from them. It really didn’t matter if IBM’s competitors were selling products that were superior, cheaper or better supported, the mantra of buying IBM was followed by all those who wanted to keep their jobs.

IBM had it all its own way for a number of years, but that dominance began to wear off as IT became less of a black-art and purchasers became more savvy. But the big beasts of the IT world are still able to exert a major influence, particularly with the larger corporations who continue to believe – rightly or wrongly – that a big corporation needs an equally big IT provider to deliver its solutions.

DHL is a great case study that spectacularly disproves this hypothesis. Recently this German-based express and logistics giant invested over USD320 million in a new IT project supplied by one of the major providers – but it didn’t fly.  All in all, the entire project was seriously flawed from the outset and resulted in a number of resignations and internal restructuring plus a considerable, but wasted, financial investment.

One DHL senior employee sensibly said that to move forward, DHL needs “evolution not revolution” and that is an excellent piece of advice to keep at the forefront of your mind when thinking about commissioning a new IT system.

What companies really need are solutions that have been tried and tested but which can be customised to suit individual requirements. IT shouldn’t hamper the singularity of a company’s culture or dampen its enthusiasm to deliver something different or more competitive. IT should facilitate competitiveness rather than forcing all companies to conform to the same mould. And – it’s horses for courses – get an expert in your sector to create and implement your IT solution. Non-experts won’t understand your industry or your processes.

The IT world moves rapidly and its constant reinvention makes it challenging to maintain pace. That’s probably why large companies with deep pockets choose the “safe” option. But as DHL found out the hard way – the “safe” option is not always safe.

Take care when selecting your next IT solutions provider and don’t think that biggest is always best.

Takeovers, mergers and alliances

December 11, 2015

The papers are full CMA CGM and its take-over of Singapore based Neptune Orient Lines.

When the deal is finalised it will firmly cement CMA CGM as the world’s third largest container line with a capacity of 2.33 million TEU, behind MSC (2.71 million TEU) and the mighty Maersk itself with 2.98 million TEU.

It seems that NOL has not turned in a profit since 2009 and is just one of many container lines that are struggling from the sector’s chronic overcapacity made worse by a general worldwide slowdown in demand. In an effort to make ends meet, NOL previously sold its Singapore headquarters as well as its logistics arm, cut back on a number of services and off-hired much of its in-chartered tonnage.

With the box sector in such dire straits it is not surprising that talk of these deals are regularly making the headlines. What’s interesting is that there are not more of them. But when we look at the make-up of our industry we immediately see a singular mix of very large, family controlled companies sitting alongside firms that are heavily influenced by government. This combination has tended to favour the creation of semi-formal alliances rather than corporate tie-ups. Governments, perhaps rightly, want to protect their maritime import/export routes which is why - in an amazing reversal of fortunes in 2008 – Germany rejected NOL’s bid to buy Hapag-Lloyd, it’s largest container line.

Certainly the purchase of NOL will suit the French line. There are obvious geographical synergies to be had and, very probably, operational advantages too. But it is likely to be economies of scale where the real gains will be made. Larger ships, bigger fleets, a global service, added flexibility and other similar benefits are all playing into the hands of the big companies giving them the survival tools they need to ride out the current rough markets.

But does that mean that the smaller players will be squeezed out? The answer is no. There are many profitable medium and niche players operating in the container space. Depending on the region, operating patterns and other factors, it is perfectly possible to run a successful container operation with smaller vessels and a small fleet. But irrespective of the size of the operation, all container lines need to contain costs. Clearly there are many options to achieve this and one alternative is to focus on the back-office processes where there is ample scope to streamline and improve activities through automation; and to join up activities where data and information can be stored and re-used efficiently. This is what our software seeks to achieve and its scalability means it is just as useful for a two-ship operation as it is for the CMA CGMs of this world.

AIS aids decision making

August 12, 2015

Big data has become a big agenda item lately. Industry discussion seems to be wide-ranging with quite a bit of focus now on AIS systems. AIS has quietly begun to have a significant and almost stealth-like impact on our industry. It has shifted from being just a novelty website that many of us would look at to help us through a boring day at work to something approaching an indispensable business tool. The AIS revolution was born from IMO requirements insisting that all vessels over 299GT carry a transponder. Receiving stations were initially set-up as an academic exercise but quickly grew to deliver global coverage. Today, there are many providers of AIS positional data, almost all are free but most try to charge for value-added enhancements.

Interestingly, the rise and rise of AIS has led to it becoming a target for hackers. Earlier in the year, the media reported many stories of vessels being way out of position or having sailed impossible distances in short times. These issues have largely passed and AIS providers are saying that well over 99% of their data is correct – with “crowd sourcing” highlighting any anomalies.

But the real revolution is the use of AIS in business.

We’ve spoken to a tallyman who uses AIS to check vessel ETAs ensuring the right number of people are ready to receive vessels when they arrive in port. We know a freight forwarder who uses the data to discover that day’s port calls. If he has no bookings on certain vessels he will call the line and pitch for their business! In the perishable trades, logistics managers are using AIS to check on vessel progress to make certain of transhipment arrangements and the security of their time-sensitive supply chain.

There are countless similar examples, but the point is that AIS is now firmly established in some quarters as an everyday part of business.

At Softship, we’ve also embraced the AIS revolution and teamed up with MarineTraffic – which operates the widest global network of 2000 responders in 165 countries – to inject real-time positional information to our scheduling software. Our newly released VOYCES Pro application includes a series of add-ons, one of which is SeaMap. SeaMap displays your scheduled voyages updated with your vessel reports on a graphical chart and compares them with real-time AIS positions. This combination delivers a really useful visual overview of actual versus planned progress and highlights delays, unscheduled port calls and other differences.

AIS is a great tool but it’s taken a while for it to come of age. Its power is only just being realised and it won’t be long before we are all using AIS data as an integral part of our workaday lives.

Cutting the cost of containers

April 24, 2015

Maritime containers are fairly sturdy pieces of kit but they do take quite a bashing at sea and on shore. Adverse weather, overloading, poor lifting techniques, theft attempts, inadequate stuffing and unstuffing and other factors all contribute to damage which must be repaired if the box is to remain useable.

And it should be remembered that container operators maintain large fleets of boxes that are essential to the smooth running of their logistics businesses. A carrier needs a container stock of between two or three times the amount of available on-board slots to ensure enough boxes are ready to service their customers. This accounts for boxes in transit (full or empty), in the depot or simply out of position. And, at any one time, 5% of boxes are undergoing repairs.

The cost of maintaining a container stock is eye-watering. Aside from the initial investment which is, in itself sizeable, an operator is paying around US$1 a day per box to cover leasing (or depreciation), storage, repair and re-positioning costs. So, a fleet with a carrying capacity of 50,000 slots will need to be serviced by around 150,000 boxes – this means $150,000 a day or $54 million a year in on-costs. And that is a staggering statistic. Because of this, it isn’t surprising that carriers are constantly finding ways to reduce their container stock.

One way is to try to lower the 5% of boxes tied up in the repair cycle. Taking the above example, if that 5% could be halved, then the carrier could potentially reduce its container stock by 3750 boxes and save up to $1.3 million a year – which is significant.

But how can half the number of boxes be taken out of the repair cycle? The answer is to look more closely at what is involved. A global carrier will use a wide-range of repair depots across the world and each repair will involve a number of steps to exchange information such as damage and survey reports, photographs, estimates, invoices and work orders. It is this plethora of administration - and not the actual physical repair itself – that bogs down the process.

To free-up the cycle, an easily accessible software platform is required to connect all the parties and streamline the flow of information. Repair expenses can be automatically validated against previously accepted tariffs and these can be further compared with past repair data to either highlight inconsistencies or to check that a “double repair” is not being authorised. Software will also control the invoices to validate what has been agreed before authorising for payment. By providing a common platform, information can be collected, packaged and delivered to the repair manager in a single hit – this allows him to quickly decide whether or not to go ahead with the repair, do a partial repair, re-position or off-hire/sell the box. If he decides to repair, the software platform will automatically inform all parties to get the repair underway as quickly as possible.

It’s easy to see how automating a fairly mundane process such as container repairs can add transparency and efficiency with minimal effort. It’s also easy to see that with minimal investment in the software, how much can be saved financially and in efficiency gains.

Freeing the paper jam

February 2, 2015

Every eight days a container ship with a capacity of more than 10,000 boxes is delivered into the market. Earlier this month, the world’s largest boxship, the CSCL Globe began trading and she carries just over 19,000 standard containers. The growth in carrying capacity of these vessels is staggering, not only in terms of sheer size but also in design and construction. Many believe that box ships will continue to get bigger as owners pursue their relentless search for economies of scale. Although these leviathans of the sea have already reached gigantean proportions, it can’t be long before they break the 20,000 box barrier. Experts in naval architecture are already predicting a 22,000 teu ship before too long but many believe that is where the boundary will fall. A ship of those measurements will stretch design, build and safety limits and be restricted to all but a few hub ports around the world.

But issues around loading and discharging will also be compounded. The logistics of moving boxes on and off such a large vessel will challenge even the most modern, fully automated terminal as it is unlikely that turnaround times will be stretched significantly. And alongside the physical movement of boxes sits the inevitable paper trail that must be created, followed, checked and reported. The pressure on back-office processing teams continues to grow and the advent of larger ships with squeezed port calls is creating headaches across the industry.

Just take a look at the reporting requirements to move a box from ship to depot. Six separate messages are needed - these are gate out depot, gate in terminal, load terminal, discharge terminal, gate out terminal and gate in depot. Although unlikely – if CSCL Globe were to discharge completely then over 114,000 pieces of information are exchanged. In some cases, pre-arrival notices, release orders, booking confirmations, bill of ladings, invoices, notices of arrival and delivery orders are all required. Together this could create around a quarter of a million messages for a single ship!

Clearly a manual operation would fall-over within minutes and so much of this process has to be automated. But operators should ensure that they are getting good value for money and that the systems they implement deliver added value. It is not enough to simply produce the required information - systems should also monitor, reconcile and report. As technology enhances, any software installed must also be future-proofed. In other words, it must be capable of moving with the times to take advantage of new features and efficiencies that are developed.

Economies of scale created by such large ships can only be positive but some thought must also be given to those who have to administer these vessels. Installing systems to automate back office processes is a given, but operators should investigate the optimum solution and take advice to ensure they install the best available.

Are some carriers more equal than others?

December 22, 2014

Vessel upsizing has been a feature of the main container trades for some years as carriers continue their search for economies of scale. But the introduction of ever larger ships is beginning to have a knock-on effect on the so called minor routes. On the Asia-Europe route, for example, there are already more than 100 ships in the 7,000-10,000 teu range and with even bigger ships on order and set to replace those already trading, it is inevitable that those displaced will migrate to the lesser routes.

Is that such a bad thing? Probably not as long as the terminals and waterways can handle the larger ships and that they are not sailing half empty. Profitability is, of course, just as important for the smaller carriers as for the larger outfits. We are already seeing second tier carriers begin to increase their vessel sizes. (By second tier, we mean those operating smaller fleets and smaller ships. We do not imply any kind of inferior operating practices -far from it.) At the end of 2013, the average boxship size operated by carriers with a world ranking between 20 and 30 was just over 1,700 teu, a year later it was 1,800. On that trajectory we’d begin to see 3,000 teu vessels within 10 years. In terms of the orderbook for these operators, the average vessel size has now reached 2450 teu and fleet sizes have also grown.

Larger ships bring more economies and a lower cost per box for the operator. Even so, costs per box for operators on the minor routes are significantly higher than those on the main strings. This means that minor operators need to work smarter in order to generate efficiencies – and in some quarters they already have a head start.

Two or three decades ago the big boys invested huge sums in commissioning bespoke technology systems to handle core processes within their operations. That was a smart move back in the day, but many of those systems have become an obstacle to growth rather than the facilitator they were created to be. The problem is that they were built on technology platforms that have remained static and not moved with the times. Many large operators have found themselves stuck with outdated, expensive and generally obsolete IT systems that are hugely difficult to replace. In one such case, a global carrier is currently running more than 200 (yes, 200!) separate systems which have been knitted together to handle their quote-to-cash processes. It will take them years to reverse that legacy and implement a single, streamlined and consolidated system.

On the other hand, the second tier carriers were not able to invest heavily in IT is the 1980s and these operators, having held off for 10 or more years, were able to take advantage of much more modern technology. They bought (and are still buying)  “ready-made” software that has been tried and tested in live conditions. For a fraction of the price, the second tier is, in many cases, working much smarter than their large-scale competitors. They have harnessed IT to create leaner, more streamlined operations in niches that are profitable. The playing field is levelling – or possibly even tilting in favour of the second tier.

Just because the second tier is operating smaller vessels on so called minor routes does not mean that these carriers should be any less profitable than their larger cousins. Equality across the board is becoming the new norm.

Regulation, regulation and reporting

October 31, 2014

In the old days of sail and steam, a ship’s captain was the supreme ruler in his own wooden or iron-clad world.  Out of touch with his home port he would make decisions on routing, victualing, port calls, cargo operations and even the life and death of his crew. But times have changed. Today’s ship’s master is tied to his company office by the invisible umbilical cord of satcoms and the internet. Decisions have largely been taken out his hands with head office now issuing the orders and directives. There have even been recent reports of a master asking head office for advice before altering course to avoid a potential collision situation – but this must be far from the norm. That said, it is certainly the case that the modern ship’s master has far less autonomy and authority than in the past.

And perhaps that is not a bad thing. The master of a merchant ship has much more to contend with these days than simply getting his ship and its cargo from one port to another without incident. The burden of regulatory and reporting compliance is such that full head office support is required if the master is not to submerge under a weight of codes, regulations, directives, forms and other manifestations of maritime bureaucracy.

The latest addition to this deluge of demands comes from Brussels in the form of Directive 2010/65. This new piece of legislation insists that vessels arriving or departing from EU ports must report export and import information to shore authorities in a harmonized and coordinated manner. And this must be done electronically – fax transmissions and the like are longer acceptable.

On the face of it, this is an intelligent move by Brussels. By insisting that the range of information a vessel is required to report (arrival message, persons on board, waste declaration, health declaration, security information, departure message and much more) is submitted in a standard format and sent via an open protocol will streamline the process, reduce errors and allow greater harmonisation. Alarmingly, Brussels requires all EU member states to be in a position to accept these reports via a “single window” by 1 June 2015. This will mean that each EU member state will operate just one electronic platform over which these messages are to be exchanged. This might not be so much of an issue for the countries that operate Port Community Systems that already deliver the required single window.

For this to be truly effective, the shipowner or agent needs a system that will automatically collect and collate this information and send it to the single window by Electronic Data Interchange (EDI) or a separate platform for manual data entry. It seems that EDI message implementation guides have been established to define the exact structure of each message. This will ensure that messages are standardised across ports and countries so that owners and agents are able to report in just one Europe-wide format. The problem is that not all member states have adopted the guide – but it is hoped that time will solve this pressing issue.

Currently, many owners are not equipped with the in-house knowledge to comply with this new directive and so we suggest they start seeking a partner to help them gear-up for it. The directive is on its way and all European owners and operators will need to comply. The sooner plans are put in place to enable compliance, the better as in the long-term, this directive will make life easier for those who have to manage the necessary reporting burden.

Bunker blog

August 20, 2014

It’s not surprising to see all vessel operators continuing to place a sharp focus on where they bunker, how to run their ships on less fuel and how to get the biggest bang for their bunker bucks. IFO sells in excess of $600 a ton whilst MDO and MGO ranges from the high $800s to way more than $900 a ton depending on where you bunker. This means that bunkers account for around 60% of a vessel’s daily costs which is staggering when compared with total opex costs of just 12% which includes big ticket items such as crew wages, lubes, stores, maintenance and such like.

The world of bunker management is changing rapidly and it will be the canny operator who actively manages and optimises his fuel expenditure who will win-out in the end. But there is a lot to contend with.

The introduction of eco-design vessels are making a huge impact on our industry. Innovative additions such as saver fins, propeller boss cap fins, enhanced hull design and other creative solutions are taking big chunks out of the daily fuel bill. Slow steaming also seems to be a fact of modern shipping life causing engine manufacturers to re-develop their wares and supply chain managers to re-think how they can organise their stock control and get their goods to their destination on time.

On top of all that, incoming sulphur regulations, particularly the 0.1% cap in Emission Control Areas, is forcing operators to decide between switching to cleaner fuels on entering those areas or taking the alternative approach and fitting onboard scrubbers. The residual/distillate fuel debate will continue to rage for some time, as will the potential of using alternatives fuels such as LNG/diesel and even more forward thinking technology such a fuel-cell, nuclear power or wind energy. But for the meantime, ship operators need help with managing the day-to-day problems of bunkering.

Help is available from many quarters. In the Softship stable is a new addition to the vessel operations package (VOYCES) which assists with the administration of bunker contracts, submission of bunker orders and consumption calculations including costs and bunker planning. One clever feature is the ability to get an immediate update on the impact on bunker consumption and cost when a vessel’s schedule changes. This allows the operator to try a number of options and pick the one that has the least impact on the bottom line.

Whilst bunker prices remain sky high – and the chances are they will continue to go only one way – ship operators must grab every opportunity that comes their way to manage these costs and remain in the black.