Softship’s customer service portal integrates seamlessly with LIMA to provide 24/7 secure access for your customers. Use this facility to deliver enhanced visibility on customer shipments from the initial rate enquiry through to booking, bills of lading and execution of carriage. Our web portal gives your customers the information they want, improves your customer service and reduces routine enquiries to your back office team.
Utilising the portal gives you a clear competitive differentiator allowing you to deliver enhanced customer service. It delivers more efficiency to your documentation teams and provides up-to-date information on booking and shipping instructions and faster processing of bookings and draft bills of lading.