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IT supporter (f/m) – Maintenance & Helpdesk

Location Hamburg



  • First-level and second-level support
  • User support by phone and ticket system (JIRA)
  • Troubleshooting problems
  • Preparing and implementing of proposed solutions
  • Testing of fixed software issues, keeping SLAs in mind
  • Technical support of customers for system integration with shipping terminals, depots, port authorities, customs, etc.
  • Coordination and installations on customer systems
  • Support of our quality management in creating internal support standards


  • Education as an IT specialist (f/m), computer scientist in technology (f/m) or a comparable training
  • Experience in technical support for ERP systems
  • Experience with SQL databases (queries)
  • Very good knowledge of English, both spoken and in writing
  • Strong service mentality, strong team spirit and excellent communication skills
  • First experiences with the ticket system JIRA (Atlassian) are desirable
  • Industry experience in logistics/shipping is an advantage

Your benefits

  • Flexible working hours
  • Comprehensive internal training and skill building program
  • Free parking in our underground car park
  • HVV-ProfiCard subsidy
  • Daily breakfast with various cereals, yoghurt and fresh fruit
  • Regular employee events
  • Pleasant and open working atmosphere

Cast off for your career at Softship AG

You would like to come aboard Softship? Then we look forward to receiving your application by e-mail. You would like to apply comfortably without a cover letter? Then we look forward to your CV, certificates/diplomas, salary expectations and earliest starting date.

Place of work: Notkestraße 15, 22607 Hamburg

Start: asap

Your contact: Miriam Luza

Phone: +49 (0)40-890 68 0



Please note

For security reasons, we can only accept applications in PDF format.

You can find out in which form we process your personal data in our privacy statement.