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Team lead Technical Support / IT Support (f/m)

Location Hamburg



  • Professional and technical management of a team of five
  • Team capacity planning
  • Prioritization, categorization and assignment of issues to team members
  • Regular reporting to the management
  • Coordination and implementation of installations on customer systems (remote)
  • First and second level support via telephone and ticket system (JIRA)
  • Technical support of customers for system integrations with terminals, depots, port authorities, customs, etc.
  • Set-up and support of our in-house, hosting and customer systems
  • Assignments in the evening hours at regular intervals


  • Completed education as an IT specialist (f/m), Technical Computer Scientist (w/m) or a degree in Business Informatics or similar
  • At least first management experience
  • Multi-year experience with MS-SQL databases and IIS Web servers
  • Experience in technical support for ERP and complex IT systems is a bonus
  • Very good knowledge of Citrix, RDS and Microsoft Server (2008 R2 and later) is a definite bonus
  • Very good command of English
  • Highly developed communication skills
  • A strong team spirit and great joy in the motivation, guidance and further development of the team 

Your benefits

  • Flexible working hours
  • Comprehensive internal training and skill building program
  • Free parking in our underground car park
  • HVV-ProfiCard subsidy
  • Daily breakfast with various cereals, yoghurt and fresh fruit
  • Regular employee events
  • Pleasant and open working atmosphere

Cast off for your career at Softship AG

You would like to come aboard Softship? Then we look forward to receiving your application by e-mail. You would like to apply comfortably without a cover letter? Then we look forward to your CV, certificates/diplomas, salary expectations and earliest starting date.

Place of work: Notkestraße 15, 22607 Hamburg

Start: asap

Your contact: Miriam Luza

Phone: +49 (0)40-890 68 0



Please note

For security reasons, we can only accept applications in PDF format.

You can find out in which form we process your personal data in our privacy statement.