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Teamlead Technical Support / IT-Support (m/f/d)

Location Hamburg



  • Technical leadership of a team of five
  • Capacity planning for the team
  • Prioritizing, categorizing and assigning of tickets to the team members
  • Regular management reporting
  • Coordinating and setting-up of installations on customer systems (remote)
  • First and second level support by phone and ticket system (JIRA)
  • Technical support of customers of system integration with terminals, depots, port authorities, customs, etc. 
  • Set-up and maintenance of our own hosting and customer systems


  • Education as an IT specialist (f/m/d), computer scientist in technology (f/m/d) or similar
  • First experience as team leader or project manager or similar
  • Experience in technical support for ERP systems
  • Experience with MS-SQL databases and IIS web servers
  • Good knowledge of CITRIX, RDS and Microsoft Server (2008 R2 and later) is an advantage
  • Very good knowledge of English, both spoken and in writing
  • Excellent communication skills and professional demeanor
  • Structured working style, team spirit, and a strong interest in motivating, leading and developing of the team

Your benefits

  • Flexible working hours
  • Interesting and responsible tasks
  • Free parking in our underground car park
  • HVV-ProfiCard subsidy
  • Daily breakfast, regular employees' events, sports and massages
  • Open business culture

Cast off for your career at Softship AG

You would like to come aboard Softship? Then we look forward to receiving your application by e-mail. You would like to apply comfortably without a cover letter? Then we look forward to your CV, certificates/diplomas, salary expectations and earliest starting date.

Place of work: Notkestra├če 15, 22607 Hamburg

Start: asap

Your contact: Sandra Malchow, Recruiter

Phone: +49 (0)40-890 68 0



Please note

For security reasons, we can only accept applications in PDF format.

You can find out in which form we process your personal data in our privacy statement.

For information regarding GDPR please refer to our privacy statement.