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Technical Support Engineer (f/m)

Location Miami, FL

Responsibilities

  • 1st  and 2nd level support (B2B) for our global customers
  • Ticket handling according to Softship CRM best practice
  • Analyzing, testing and documenting customer requirements
  • Presenting, implementing and supporting customer solutions (remote and onsite)
  • Troubleshooting
  • Project management in collaboration with other Softship offices
  • Install and patch software systems

Qualifications

  • Experience with business software solutions and Active Directory
  • Good knowledge of MS SQL scripting and database management
  • Good knowledge of Webserver (IIS) and Windows server technology
  • Good knowledge of  CITRIX, VMware
  • Good knowledge of networking – TCP/IP, remote connectivity VPN, firewalls
  • Strong customer service ethos
  • Analytical thinking and quality awareness
  • Excellent organizational skills and communication skills – both face-to-face and via phone; effective listening and interviewing skills
  • Strong service and team orientation

Benefits

  • Paid vacation
  • Health insurance plan
  • 401k plan with employer contribution
  • Comprehensive internal training and skill-building program
  • International teamwork

Why work for Softship?

  • Softship provides significant opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture.
  • Softship has 30 years of company history and steady growth thanks to its profitability, a strong management team, great people, and many opportunities for advancement.
  • Softship provides employees with the opportunities to lead and contribute to highly desirable projects.
  • Softship's management team fully supports your work-life balance.

Cast off for your career at Softship

You would like to come aboard Softship? Then we look forward to receiving your application by e-mail. You would like to apply comfortably without a cover letter? Then we look forward to your CV, certificates/diplomas, salary expectations and earliest starting date.

Place of work: 4000 Hollywood Blvd., Suite 555-S, Hollywood, 33021 Florida

Start: asap

E-Mail:


Please note

For security reasons, we can only accept applications in PDF format.

You can find out in which form we process your personal data in our privacy statement.