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Technical Support Engineer (m/f/d)

Location Miami, FL

Responsibilities

  • 1st  and 2nd level support (B2B) for our global customers
  • Ticket handling according to Softship CRM best practice
  • Analyzing, testing and documenting customer requirements
  • Presenting, implementing and supporting customer solutions (remote and onsite)
  • Troubleshooting
  • Project management in collaboration with other Softship offices
  • Install and patch software systems

Qualifications

  • Experience with business software solutions and Active Directory
  • Good knowledge of MS SQL scripting and database management
  • Good knowledge of Webserver (IIS) and Windows server technology
  • Good knowledge of  CITRIX, VMware
  • Good knowledge of networking – TCP/IP, remote connectivity VPN, firewalls
  • Strong customer service ethos
  • Analytical thinking and quality awareness
  • Excellent organizational skills and communication skills – both face-to-face and via phone; effective listening and interviewing skills
  • Strong service and team orientation

Benefits

  • Paid vacation
  • Health insurance plan
  • 401k plan with employer contribution
  • Comprehensive internal training and skill-building program
  • International teamwork

Why work for Softship?

  • Softship provides significant opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture.
  • Softship has 30 years of company history and steady growth thanks to its profitability, a strong management team, great people, and many opportunities for advancement.
  • Softship provides employees with the opportunities to lead and contribute to highly desirable projects.
  • Softship's management team fully supports your work-life balance.

Cast off for your career at Softship

You would like to come aboard Softship? Then we look forward to receiving your application by e-mail. You would like to apply comfortably without a cover letter? Then we look forward to your CV, certificates/diplomas, salary expectations and earliest starting date.

Place of work: 4000 Hollywood Blvd., Suite 555-S, Hollywood, 33021 Florida

Start: asap

E-Mail:


Please note

For security reasons, we can only accept applications in PDF format.

You can find out in which form we process your personal data in our privacy statement.

For information regarding GDPR please refer to our privacy statement.